Call Center Representative

 IN PERSON - Customer Service Representative – Mission-Driven | Cherry Creek, CO

At Sunshine Behavioral Health, every call is an opportunity to change — and even save — a life.

We’re a national leader in addiction recovery and mental health treatment, and we’re growing our high-performance Call Center team in Cherry Creek, Colorado.

If you’re competitive, persuasive, resilient, and motivated by impact — keep reading.

**ALL positions are - IN person (NO remote positions available)**

We are GROWING and have 4 shifts we are currently filling! Below are the options, can you commit to any/all of them? 

SHIFT(s): 

*6:00am-2:30pm Sunday thru Thursday (Friday and Saturday OFF)

*7am-3:30pm Monday thru Friday (Saturday and Sunday OFF)

*3:00pm-11:30pm Tuesday thru Saturday (Sunday and Monday OFF)

*11:00am-7:30pm Tuesday thru Saturday (Sunday and Monday OFF)

 What You’ll Do

This is NOT a passive customer service role.

This is consultative, relationship-driven inside sales in a high-volume call environment.

You will:

• Take inbound & outbound calls from individuals seeking treatment
• Build trust quickly in emotionally sensitive conversations
• Use strong objection-handling skills
• Guide prospective clients toward next steps in the admissions process
• Maintain accurate records in Salesforce & EMR systems
• Work closely with Admissions to convert leads into successful enrollments
• Hit performance goals while maintaining empathy and professionalism

Every conversation counts.

**ALL positions are - IN person (NO remote positions available)**

 Who We’re Looking For

Top performers from:

• Inside sales
• Call centers
• Retail sales
• Hospitality
• Customer-facing roles
• High-volume service environments
• Healthcare background
• Sales Force experience 

You are:

• Goal-driven and competitive
• Comfortable working toward metrics and performance expectations
• Confident redirecting conversations
• Resilient under pressure
• Naturally persuasive but empathetic
• Motivated by both impact and advancement

Experience in behavioral health is helpful — but not required. 

 Career Growth

High performers move into our Admissions Coordinator (Inside Sales) role.

We promote from within. If you bring the performance, we bring the opportunity.

**ALL positions are - IN person (NO remote positions available)**

 What You Get

• $20/hour starting pay
• Medical, Dental & Vision Insurance
• PTO + Paid Holidays
• 401(k) with Company Match
• Mission-driven, high-impact work environment
• Real opportunity for advancement
• Paid garage parking
• Kitchen filled with food that's restocked weekly 

 Requirements

• High school diploma or GED
• Proven sales or customer service experience with measurable success
• Ability to work scheduled shifts (including a weekend day)
• Strong verbal and written English communication skills
• Professionalism in high-stress conversations

*Successful completion of a pre-employment background and drug screen (including THC/marijuana) is required.

If you want a role where:

✅ You compete
✅ You convert
✅ You grow
✅ Your work truly matters

Apply today and turn conversations into life-changing decisions.