Clinical Program Manager

This position will be posted for a minimum of 5 days

Coalition Mission

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado. 

The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service

We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

We create lasting solutions to homelessness by:

1. Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
2. Building strong, caring, and trauma-informed communities through the integration of housing, health care, and supportive services;
3. Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
4. Achieving excellence through continuous quality assurance, innovation, and professional development;
5. Using resources judiciously and effectively.

Position Summary

The Clinical Program Manager provides leadership and oversight of daily program operations to ensure high-quality behavioral health and supportive service delivery aligned with organizational values and goals. This role is responsible for supervising and developing staff, facilitating team coordination, and ensuring compliance with internal policies and external requirements. The Clinical Program Manager serves as an advocate and educator regarding best practices in serving persons who have complex needs and significant trauma histories who are experiencing homelessness.

The Clinical Program Manager plays a key role in quality improvement, data integrity, and fostering a respectful, inclusive, and collaborative work environment. Through strong communication and partnership, the role supports both programmatic excellence and client-centered care. This position oversees the day-to-day operations and provides clinical supervision for staff in the department.

Duties/Responsibilities (Essential Functions)

• Recruits, hires, trains, and supervises program staff in alignment with departmental and organizational goals.

• Meets with unlicensed or pre-licensed staff on a weekly basis, and with licensed staff at least every other week or as needed, depending on program operations and staff supervision needs to provide coaching, support, career development, and performance management.

• Establishes, strengthens, and maintains collaborative relationships with internal and external partners, outside agencies, departments, stakeholders, referral sources, and other community homeless services organizations, which may include grantors and other funding sources and public entities to support effective coordination of care and program operations.
• Participates in providing clinical care to program participants and facilitates team meetings in accordance with CCH model of care delivery.
• Sets and monitors staff performance objectives to ensure progress toward individual, programmatic, and organizational goals.

• Provides oversight of day-to-day program operations to ensure alignment with internal policies, funding requirements, and evidence-based practices.
• Supports the implementation of Trauma-Informed Care, Support-Centered Housing, services that reduce harm and promote recovery,  and other evidence-based service models.
• Participates in quality improvement, peer review and peer clinical audit efforts by supporting implementation, documentation, monitoring, and follow-up.

• Assists in the development and oversight of program budgets, grants, and reporting deliverables, as assigned.
• Reviews and assists with risk assessments and appropriate follow-up care for any client requiring risk assessments within department.  
• Assures compliance with funding requirements, including Medicaid requirements, and coordinates Medicaid billing for team.  
• Demonstrates competency in EHR (Electronic Health Record), HMIS (Homeless Management Information System), and other data systems and ensures own and staff compliance with documentation standards.
• Maintains timely, accurate, and complete client records in the EHR and ensures all required data is captured and reported.
• Maintains a respectful and inclusive work environment that supports equity, diversity, teamwork, and collaboration.
• Understands and adheres to organizational policies, procedures, and compliance requirements. As well as assisting with ensuring compliance with funder and Medicaid requirements, when applicable.
• Ensure timely & accurate recording of all clinical/non-clinical services, communications, and tasks in the EHR and other systems as required while maintaining complete up-to-date charts and any future upgrades as directed. 
• Performs other duties as assigned to support program and organizational effectiveness.
  
  

Education, Experience and Job Competencies

• Education
  • Master’s degree in social work or counseling required. Licensed as mental health provider (LCSW, LPC, LMFT) required.  LAC,CAS or CAT preferred.
  • Active license in Colorado without restrictions, conditions, or stipulations from DORA for at least two years.
  • Two years of management and supervisory experience preferred.
  • Active certification in basic life support or able to obtain certification within 30 days of employment.

• Experience

• • Demonstrated knowledge and experience in the fields of substance use treatment, mental health, and homelessness.

• • Experience working with chronically homeless individuals, particularly those with serious mental illness, substance use disorders, or complex barriers to engagement.
  • Proven program management and supervisory experience, including staff development and team leadership.
  • Familiarity with non-profit organizational management practices.
  • Understanding of basic accounting principles and their application in a program setting.
  • Working knowledge of HIPAA federal and state compliance requirements.
  • Knowledge of homeless issues and sensitivity to the needs of underserved populations.
    
    

• Job Competencies
  • Strong critical thinking and sound decision-making skills, with the ability to maintain confidentiality.

• • Excellent interpersonal, customer service, and assertive communication skills; high degree of emotional intelligence.
  • Effective oral and written communication skills; able to engage diverse audiences.
  • Ability to organize and prioritize multiple responsibilities and manage tasks independently.
  • Attention to detail and accuracy in data management and reporting.
  • Proficient in using office equipment and software, including Microsoft Word, Excel, PowerPoint, Office 365, email, and HR systems.
  • Skilled in negotiation and mediation, especially in high-stakes or sensitive situations.
  • Ability to work effectively in dynamic environments that may include interpersonal conflict or operational challenges.
  • Ability to foster and maintain a productive, inclusive team environment and retain high-performing staff.
  • Capacity to advocate and negotiate with professionalism while maintaining healthy boundaries.
  • Commitment to trauma-informed care, recovery-oriented, and client-centered service models.
  • Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the agency.
  • Successful completion of the privileging and credentialing process for Behavioral Health Clinical Supervisors at the Coalition.
  • Must pass a Colorado Bureau of Investigation (CBI) background check.
    
    

Physical Demands and Working Conditions
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job with or reasonable accommodation and without posing a direct threat to safety or health of self or others. In compliance with the Americans with Disabilities Act, CCH provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Company.

• Physical Demands

• Working Conditions
  Works primarily in a climate-controlled office environment with frequent interpersonal interactions.

Coalition Benefits:

We offer a full suite of benefits for our eligible employees and their dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.

• Health Insurance - HMO or PPO 
• Dental plans, vision insurance, flexible spending accounts, supplemental life insurance
• Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching,
• Extensive paid time-off, including holidays, sick leave, and vacation

The effective date for your benefits will be the first of the month following your date of hire.

Employees must be able to perform the essential functions of this position with or without reasonable accommodation and without posing a direct threat to the health or safety of themselves or others. CCH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.