Customer Care Specialist

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

**All correspondence will come directly from Imperial Dade and not a personal email address.**

The schedule for this position is Monday through Friday 8:00am to 5:00pm.

Pay Range: $20.00 to $20.25 per hour + Bonus

Deadline to Apply: August 3, 2026

You will:

• Communicate with customers and internal Sales teams to verify and update account information
• Set up, maintain, and update customer accounts in P21
• Ensure new customer onboarding is completed accurately and efficiently before launch date
• Coordinate with cross-functional teams to facilitate timely account setup and support customer needs
• Collaborate with internal departments on customer-related projects and initiatives
• Process customer account changes as requested
• Maintain consistency and accuracy across customer accounts and programs
• Perform routine audits to identify and correct account or data discrepancies
• Assist customers with online account access and ordering platform issues
• Provide training and guidance on customer systems and processes as needed
•  Route Network customer communications and requests to the appropriate internal teams

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• 2 years of data entry experience
• Proficiency in MS Office and familiarity with using other software
• Excellent communication skills

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.