Customer Service Representative

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Scope:

Serves customers by providing product and service information; resolving product and service problems.  This position is located at 10570 Bradford Rd., Littleton, CO.

Principle Duties and Responsibilities:

• Enter and maintain customer sales orders. Identify any differences in customer PO with that of customer contract.  Negotiate and resolve identified differences with customer.  Ensure correctness of sales order entry.   Coordinate customer demand with Operations team as needed to obtain and maintain ability to deliver.

• Respond to customer inquiries regarding pricing, material, availability, order status and shipment tracking, etc.

• Achieve assigned sales goals within assigned time frame and within assigned pricing parameters. 

• Assist in the management of customer accounts by reporting on customer lead time variances, ordering history and trends, delivery performance, and customer pricing.  Develop reports, documentation and analysis for use by TTM and customers as needed.   

• Develop and maintain a thorough understanding of customer ordering systems (inc. customer reports, lead time requirements, forecast tools, delivery performance metrics, etc.) through customer contact, visitations, use of customer web portals, etc. 

• Assist customer account managers in the development of price quotations and annual contracts.  Provide sales reports as required.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer

Essential Knowledge and Skills:

• Strong interpersonal and communication skills.

• Strong bias for action and customer focus

• Strong MS Office Suite capabilities

• Ability to read and understand technical information.

Education and Experience:

Required Education: Bachelor's Degree in Business Administration, Technical degree or equivalent related work experience.

Required Experience: Two years related experience.

Preferred Experience: Knowledge of electronics manufacturing is preferred but not required.

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Compensation and Benefits:

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered.

Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances.  A reasonable estimate of the current range is:

Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of  Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.