Customer Success Engineer

We are looking for a technically fluent, commercially minded Customer Success Engineer to join our team. In this hybrid role, you will serve as the technical lead and primary point of contact throughout the full project lifecycle — from initial prospecting and solution design through delivery and client handoff. If you thrive at the intersection of engineering and business development, and you take pride in owning outcomes end-to-end, we want to hear from you.

What you'll do

Technical sales & scoping Manage new business development through prospecting, site assessments, and solution design. Develop detailed proposals, Bills of Materials, labor estimates, and project quotes that accurately reflect scope and technical requirements.

Project management Act as project quarterback from kickoff through delivery. Manage resource allocation, milestone tracking, risk management, and budgets to ensure on-time, on-budget execution. Oversee third-party contractors and vendor relationships throughout the project lifecycle.

Client relationship management Serve as the primary client contact throughout the engagement. Set clear expectations, communicate proactively, and ensure deliverables consistently meet or exceed client requirements.

Tradeshow representation Serve as a technical voice of the company at industry events. Engage prospects, demonstrate product expertise, and build relationships that support the broader sales team.

Technical solution design Apply hands-on HVAC expertise to design and optimize solutions tailored to each client's operational environment and goals.

What we're looking for

Bachelor's degree in Electrical or Mechanical Engineering — or equivalent professional experience

2–6 years of experience in technical sales, pre-sales engineering, or project management, ideally within HVAC

Demonstrated ability to manage complex, multi-stakeholder projects from scoping through delivery

Strong communication and client-facing skills; comfortable presenting technical concepts to non-technical audiences

PMP or CAPM certification is advantageous, but not required

You must be based in the Denver Metro Area. Commuting distance to corporate HQ

Travel up to 50% may be required

You will be required to represent the company at public facing events (tradeshows, etc.)

Who you are

We are looking for a person who is self-driven and results-oriented, bringing strong opinions and the confidence to advocate for them. This person thrives working with customers and colleagues alike, naturally personable and able to build enthusiasm around solutions and ideas. We expect you to move with urgency, handle competing priorities without friction, and adapt readily when priorities shift. Rather than following a rigid playbook, we expect you to be most effective when given autonomy to find the best path forward. The ideal candidate is comfortable with ambiguity, navigates conflict constructively, and pushes projects ahead even when the picture isn't fully clear.

What we offer

Comprehensive Benefits: 401(k) with company matching, health insurance (medical, dental, and vision), and HSA contributions from Rebound Technologies.

Generous Paid Time Off: 5 weeks of vacation annually.

Equity Opportunities: Meaningful stock options for all employees.

Skill Development: Training and growth opportunities to support your career.

Who we are

Rebound Technologies is redefining the future of industrial cooling through breakthrough thermal energy storage and agile cooling solutions. Powered by our patented IcePoint® technology, we help industries reduce energy waste, improve operational performance, and support a more resilient and sustainable energy future. At Rebound, innovation moves fast, ideas matter, and every team member has a direct impact on shaping the next generation of cooling technology. If you’re driven by curiosity, purpose, and the opportunity to build something transformative, we’d love to hear from you.