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Dispatcher/ Customer Service Rep

Radiant Plumbing and Air Conditioning
Posted 2 months ago, valid for 17 days
Location

Denver, CO 80259, US

Salary

$21 - $25 per hour

Contract type

Full Time

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Sonic Summary

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  • Done! Plumbing, Heating, Cooling, & Electrical is seeking a dispatch coordinator for their Denver metro area operations.
  • The position offers a salary range of $21-26 per hour, depending on experience.
  • Candidates must have at least 1 year of dispatch or customer service experience and a high school diploma or GED.
  • This in-office role requires working hours from 11am to 8pm, with weekend work necessary.
  • Additional benefits include medical, dental, vision, a 401k with company matching, PTO, paid holidays, and paid parental leave.

Done! Plumbing, Heating, Cooling, & Electrical: We have been your trusted HVAC, Plumbing, & Electrical provider serving the Denver metro area since 1999. Our top notch service and outstanding customer service are what makes Done the ‘go to’ service company in the area. But where would we be without the heroes on our support team? We’d rather not find out! Apply to be a Done hero today!

The Good Stuff:

  • $21-26/hr - based on experience
  • In-office position 5 days a week from 11:30am-8pm, weekend work required
  • Great working environment
  • Medical, Dental, Vision and more
  • 401k with company matching
  • PTO, Paid Holidays, Paid Parental Leave

Job Duties:

  • Organize & coordinate daily schedules based on call priority & technician ability
  • Dispatch & debrief our technicians
  • Monitor performance of service techs
  • Communicate with customers in a timely & effective manner
  • Understand sales goals & hold team accountable

What you need:

  • HS Diploma or GED
  • 1+ year of dispatch or customer service experience.
  • Proficiency with Microsoft Office or Google Suite
  • Preferred experience using a Customer Service Software such as Service Titan
  • High ability to multi-task and switch tasks quickly
  • Excellent organizational skills





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