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Dispatcher/ Customer Service Rep

Radiant Plumbing and Air Conditioning
Posted 2 months ago, valid for 21 days
Location

Denver, CO 80259, US

Salary

$21 - $25 per hour

Contract type

Full Time

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Sonic Summary

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  • Done! Plumbing, Heating, Cooling, & Electrical is seeking a dispatch coordinator for their Denver metro area operations.
  • The position offers a salary of $21-25 per hour based on experience and requires at least 1 year of dispatch or customer service experience.
  • The role involves organizing daily schedules, dispatching technicians, and monitoring their performance while communicating effectively with customers.
  • Candidates should have a high school diploma or GED, proficiency in Microsoft Office or Google Suite, and strong organizational skills.
  • This in-office position requires weekend work and offers benefits such as medical, dental, vision, 401k matching, PTO, and paid parental leave.

Done! Plumbing, Heating, Cooling, & Electrical: We have been your trusted HVAC, Plumbing, & Electrical provider serving the Denver metro area since 1999. Our top notch service and outstanding customer service are what makes Done the ‘go to’ service company in the area. But where would we be without the heroes on our support team? We’d rather not find out! Apply to be a Done hero today!

The Good Stuff:

  • $21-25/hr - based on experience
  • In-office position from 11am-8pm, weekend work required
  • Great working environment
  • Medical, Dental, Vision and more
  • 401k with company matching
  • PTO, Paid Holidays, Paid Parental Leave

Job Duties:

  • Organize & coordinate daily schedules based on call priority & technician ability
  • Dispatch & debrief our technicians
  • Monitor performance of service techs
  • Communicate with customers in a timely & effective manner
  • Understand sales goals & hold team accountable

What you need:

  • HS Diploma or GED
  • 1+ year of dispatch or customer service experience.
  • Proficiency with Microsoft Office or Google Suite
  • Preferred experience using a Customer Service Software such as Service Titan
  • High ability to multi-task and switch tasks quickly
  • Excellent organizational skills





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