FOH Shift Lead

Job Description – FOH Lead

Job Title: FOH LeadReports to: General Manager or Special Events & Venue Manager (Spur)Employment Type: Full-Time / Non-ExemptEligible for Tips: Yes – Crew Level 6

About Olive & Finch Collective

Olive & Finch Collective is a Denver-based hospitality group committed to fresh, chef-driven meals, exceptional guest experiences, and a people-first culture. Since opening in 2013, our growing portfolio now includes restaurants, neighborhood cafés, a full-service bakeshop, a robust catering and events division, retail and grab-and-go operations, and multiple locations at Denver International Airport. At Olive & Finch, we believe in inclusive leadership, sustainable growth, and nourishing both our guests and our teams.

Position Summary

The FOH Lead is a key member of the leadership team responsible for supporting daily restaurant operations and ensuring exceptional guest experiences. This role is proficient in all FOH positions (FOH Crew, Cashier, Barista, Expo, Catering and Bartender where applicable) and is responsible for running shifts when managers are not present. FOH Leads complete shift checklists, write detailed shift notes, and assist with training and coaching hourly FOH staff under the direction of management. The FOH Lead helps maintain consistency, quality, and a positive team culture.

Key Responsibilities

• Perform all FOH positions as needed, including FOH Crew, Cashier, Barista, Expo, Catering and Bartender responsibilities.
• Lead and manage assigned shifts to ensure smooth operations, proper staffing, and excellent guest service.
• Monitor sidework and ensure all checklists are completed accurately and on time.
• Write detailed notes in the shift log to communicate key updates, issues, and wins to management.
• Assist in onboarding and training new hourly FOH staff following manager direction and training materials.
• Serve as a role model for hospitality, teamwork, and adherence to Olive & Finch standards.
• Support managers in maintaining a clean, organized, and safe work environment.
• Address minor guest issues during shifts and escalate to management when necessary.
• Collaborate with BOH staff to ensure smooth service and timely food delivery.

Qualifications

• Proven experience in FOH roles (cashier, barista, expo, server, catering or bartender).
• Demonstrated leadership ability in a restaurant or hospitality setting.
• Excellent communication and problem-solving skills.
• Strong organizational skills with attention to detail.
• Ability to work in a fast-paced environment and multitask effectively.
• Must be able to stand for extended periods and lift up to 25 lbs.
• Availability to work mornings, evenings, weekends, and holidays as needed.

Competencies / Core Values

• Natural leader and team motivator.
• Guest-focused and committed to exceptional service.
• Dependable and detail-oriented.
• Collaborative and approachable, fostering a positive work environment.
• Coachable and committed to professional growth.

Reporting Structure

Reports to the General Manager or Venue Manager. May provide daily direction and coaching to hourly FOH team members during assigned shifts.

Work Environment & Physical Requirements

This is a hands-on leadership role requiring extended periods of standing, walking, and assisting in all FOH functions. Must be able to bend, lift, and move quickly to support the team. Shifts may include mornings, evenings, weekends, and holidays.

Compensation & Benefits

• Hourly pay + tip share (Crew Level 6).
• Meal discounts, flexible scheduling, and opportunities for advancement.

EEO & At-Will Statement

Olive & Finch Collective is an Equal Opportunity Employer. Employment with Olive & Finch is at-will, meaning either the employee or the company may terminate employment at any time, with or without notice or cause. This job description is not an employment contract and may be updated as business needs evolve.