FOH Support (Olive & Finch - DIA)

Job Description - FOH Support (Olive and Finch - DEN Airport)

Job Title: FOH Support - Olive and Finch

Reports to: General Manager

Employment Type: Full-Time / Non-Exempt

Eligible for Tips: Yes

Security Clearance: Must pass a federal background check and fingerprinting to obtain a Denver International Airport (DEN) security badge.

About Olive & Finch Collective

Olive & Finch Collective is a Denver-based hospitality group committed to fresh, chef-driven meals, exceptional guest experiences, and a people-first culture. Since opening in 2013, our growing portfolio now includes restaurants, neighborhood cafés, a full-service bakeshop, a robust catering and events division, retail and grab-and-go operations, and multiple locations at Denver International Airport. At Olive & Finch, we believe in inclusive leadership, sustainable growth, and nourishing both our guests and our teams.

Position Summary

The FOH Support member at Olive and Finch (DEN Airport) is a high-energy, versatile professional who serves as the main point of contact for our traveling guests. This role is built for a friendly hospitality enthusiast who thrives in a fast-paced airport ecosystem and loves to pivot across multiple functions. The Olive and Finch Support member must be eager to work all roles-seamlessly transitioning from greeting and seating guests to running food, bussing tables, and keeping the space pristine. Crucially, this person acts as a brand ambassador, clearly explaining the unique operational flow between Olive and Finch's sit-down bar service and the adjacent Olive & Finch Counter + Market to passing travelers.

Key Responsibilities

Guest Engagement & Brand Ambassador

• Operational Guide: Act as the primary face of the space, welcoming travelers and clearly communicating how they can order across our concepts (explaining the service flow between Olive and Finch and the Olive & Finch Counter + Market).
• Warm Hospitality: Greet and seat guests warmly, managing the flow of the dining and lounge areas with an accommodating attitude.
• Exceptional Communication: Maintain a friendly, upbeat demeanor, answering guest questions with clarity, speed, and accuracy.

Dynamic Service Pivot (Cross-Functional Floor Roles)

• Food & Beverage Delivery: Run dishes and drinks promptly and accurately from the kitchen and bar to the correct tables.
• Table Maintenance: Clear, clean, and reset tables swiftly to maximize seating capacity for hurried travelers.
• Stocking & Support: Keep the dining room, host stand, and server stations fully stocked with menus, rolled silverware, water stations, and service essentials.

Cleanliness & Upkeep

• Dining Room Environment: Maintain a sparkling clean and orderly dining room area, sweeping floors and wiping surfaces as needed throughout the shift.
• Sanitation Procedures: Strictly follow all local health department rules and airport-specific safety, health, and food sanitation procedures.

Qualifications

• Airport Badging: Must be able to successfully pass the required federal background screening and fingerprinting process mandated by Denver International Airport to secure an airport badge.
• Previous restaurant, bar, hosting, or fast-casual hospitality experience is preferred but not required.
• Adaptable Skill Set: A genuine desire to learn and work all front-of-house roles with the flexibility to pivot tasks dynamically on a dime.
• Fast-Paced Excellence: Proven ability to handle multiple priorities and remain genuinely warm and professional under heavy passenger volumes.
• Availability: Schedule flexibility to work weekends, evenings, early mornings, and holidays as needed to align with airport flight schedules.

Physical Requirements

• This is a hands-on, highly active position requiring extended periods of standing, walking, and moving quickly across the dining floor.
• Must be able to bend, reach, and lift up to 25 lbs to support table busing and dining room stocking.

Compensation & Benefits

• Hourly pay + tip share.
• Meal discounts, flexible scheduling, and opportunities for advancement within a growing company.
• PTO, Sick Pay (Up to 6 days) & Holiday Pay
• Medical, Dental, Vision and IRA (eligible for full-time equivalent employees)

EEO & At-Will Statement Olive & Finch Collective is an Equal Opportunity Employer. Employment with Olive & Finch is at-will, meaning either the employee or the company may terminate employment at any time, with or without notice or cause. This job description is not an employment contract and may be updated as business needs evolve.

Must be able to pass a federal background check.