HVAC Service Technician

Job Type: Full-Time, Non-Exempt
Compensation: $60,000–$150,000 per year
Reports To: HVAC Manager

Position Summary

The HVAC Technician is responsible for diagnosing, servicing, repairing, maintaining, and installing residential and commercial HVAC systems and indoor air quality (IAQ) products. This position is responsible for providing quality workmanship, maintaining safety standards, and delivering professional client service.

Essential Duties & Responsibilities

HVAC Service & Installation

• Diagnose HVAC system issues and determine appropriate repair or service solutions.
• Service, repair, and maintain HVAC equipment.
• Install HVAC equipment in accordance with company standards, manufacturer specifications, and applicable codes.
• Service and install indoor air quality (IAQ) products.
• Perform quality workmanship that meets company standards and applicable codes.
• Apply knowledge of HVAC electrical systems and controls to troubleshoot and resolve equipment issues.

Client Service & Professionalism

• Provide professional and courteous service during every client interaction.
• Build positive relationships with clients by addressing questions and concerns.
• Clearly communicate service needs and recommendations.
• Represent Brothers professionally in appearance, attitude, communication, and conduct.
• Serve as a positive ambassador for Brothers Plumbing, Heating & Electric.
• Work collaboratively with team members to provide an exceptional client experience.

Safety & Vehicle Responsibilities

• Follow all company safety policies, procedures, and practices.
• Operate company vehicles safely and professionally.
• Maintain a safe work environment for clients, coworkers, and yourself.
• Travel efficiently between job sites using maps, GPS, and routing tools.

Administrative Responsibilities

• Complete all required paperwork and documentation accurately and on time.
• Use tablets and mobile software applications as required.
• Follow written and verbal instructions.
• Comply with all company policies, procedures, and philosophies.
• Meet performance expectations established through the company's performance review process.

Training & Professional Development

• Attend required meetings and training sessions.
• Participate in ongoing technical education and training.
• Complete occasional after-hours training as required.
• Pursue opportunities to improve technical knowledge and job-related skills.

Required Qualifications

• High school diploma or GED equivalent.
• EPA/CFC Certification.
• Valid Colorado Driver's License.
• Motor Vehicle Record that meets company insurance requirements.
• Ability to safely operate company vehicles.
• Successful completion of required background checks, employment screenings, and drug testing.

Preferred Qualifications

• Previous HVAC service and installation experience.
• Previous field service experience.
• Previous client service or customer-facing experience.

Technical Skills

• Ability to diagnose, service, repair, and install HVAC systems and IAQ products.
• Basic understanding of electrical systems and HVAC controls.
• Basic math and reading comprehension skills.
• Ability to use tablets, mobile applications, and field service technology.

Physical Requirements

The employee must be able to:

• Lift up to 80 pounds on a regular basis.
• Pull up to 164 pounds with a dolly up a flight of stairs.
• Safely climb ladders and access rooftops.
• Work safely in confined spaces and on uneven terrain.
• Work outdoors in varied and extreme weather conditions.
• Respond quickly to sounds and environmental hazards.