Service and Technical Support Team Member

About Us

Shamrock Sales, Inc. is a leading manufacturers representative in the hydronic heating and plumbing industry. Based in Denver, Colorado, we are a family-owned and operated business with over 29 years of experience. We take pride in offering the highest quality products and delivering exceptional customer service, and we're looking for team members who share our commitment to excellence.

Our Environment

We've built our reputation on strong relationships with customers, manufacturing partners, and most importantly, with each other. We're a close-knit team that genuinely cares about one another's success, both professionally and personally.

We value open and honest communication, and we believe that respect and integrity form the foundation of our interactions. When we commit to something, whether it's to a customer, a colleague, or a project, we follow through. We seek someone who enjoys building genuine connections, takes pride in seeing things through, and wants to be part of a team that feels like family.

The Role

You'll play a key role by offering excellent customer service to wholesalers, contractors, and other clients. This position requires superior technical knowledge and the ability to troubleshoot, diagnose, and educate customers on all products that we represent. These products include Lochinvar boilers and water heaters, Taco pumps and controls, tekmar controls, REHAU radiant heating systems, and many others. You'll also assist customers with general inquiries, such as finding part numbers, sizing equipment, providing price and availability, and quoting small projects.

Responsibilities

Learn and maintain superior technical knowledge for each manufacturer we represent
Field customer inquiries for technical support on our products
Provide customers with pricing, availability, and other general product information
Generate quotations for small projects
Troubleshoot and diagnose technical issues with patience and precision
Communicate effectively with manufacturers to resolve customer concerns

Key Skills and Qualifications

3-5 years of experience in technical hydronic heating, mechanical, HVAC, and plumbing-related products
Basic understanding of hydronic and snowmelt systems and controls, including boilers and all related components
Understanding of troubleshooting sequences, processes, and basic electric circuitry
Strong customer service orientation with patience and diplomacy
Excellent verbal and written communication skills, with attention to detail, responsiveness, and professional presentation
Perseverance and follow-through when working with manufacturers and customers

Compensation and Benefits

Full-time hourly position
Base pay: $70,000-$85,000 per year, commensurate with experience and qualifications*
Paid holidays and PTO
Comprehensive medical, dental, vision, and life insurance
401(k) retirement plan
Annual discretionary bonus potential

*In accordance with the Colorado Equal Pay Act, base pay may vary depending on job-related knowledge, skills, and experience.

Learn more about this Employer on their Career Site

Inside Sales/Technical Support (Remote Position)