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Responsibilities
- Provide technical direction to field vendors performing OSP fiber deployment, maintenance, and repair, including conduit systems, handholes, meet-me vaults, meet-me-rooms, and inter-site fiber connectivity
- Lead optical fault isolation and restoration efforts by directing vendor diagnostics and repair actions
- Review and validate vendor-performed optical testing (e.g., OTDR, LS/PM, VFL) to confirm fiber health and repair quality
- Own and validate fiber splicing activities (single fiber and ribbon) performed by vendors
- Support network builds, expansions, and migrations by coordinating vendor execution and validating OSP readiness
- Direct vendors during turn-ups, fiber remediations and post-deployment validation activities
- Ensure OSP assets, fiber routes, and test results are accurately documented and handed off to operations
- Participate in on-call rotations and lead OSP-related incident response by coordinating vendor engagement and restoration efforts
- Drive timely restoration by managing priorities, validating corrective actions, and escalating as needed
- Contribute to root cause analysis and corrective actions to reduce repeat incidents and improve reliability
- Act as the technical point of contact for OSP vendors and field service providers
- Ensure vendor work meets Meta’s quality, safety, and documentation standards
- Identify execution gaps, recurring issues, or Service Level Agreement (SLA) risks and raise them through appropriate channels
- Partner with Network Engineering, Deployment Engineering, and Operations teams to align on execution plans and operational priorities
- Communicate clearly during incidents and planned work, providing status, risks, and mitigation plans to stakeholders
Minimum Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
- 7+ years experience supporting OSP fiber and optical infrastructure through vendor-based execution models
- Understanding of optical fiber testing and troubleshooting (OTDR, LS/PM, VFL) sufficient to review and validate results
- Experience directing or overseeing fiber splicing and restoration activities
- Experience operating in incident-based, on-call environments
- Proven experience working effectively with vendors and external service providers
Preferred Qualifications
- 10+ years experience supporting large-scale OSP fiber networks across multiple sites or regions, including coordination of vendor-based deployment and repair activities
- Working knowledge of optical form factors (e.g., SFP, QSFP) and how they are applied across OSP, DC, and edge network environments
- Experience reviewing and validating optical test results (OTDR traces, LS/PM readings) to assess fiber health, identify faults, and confirm quality of restoration work
- Familiarity with fiber splicing practices (single fiber and ribbon) sufficient to direct vendor execution and validate workmanship and documentation
- Experience operating within Service Level Agreement (SLA)–based support models, including managing response expectations, escalation paths, and restoration timelines
- Exposure to vendor performance management, including identifying execution gaps, recurring issues, and opportunities for quality or process improvement
- Experience supporting incident response and on-call operations, including coordinating vendors under time pressure and communicating clearly with stakeholders
- Experience with GIS-Based OSP documentation standards, asset tracking, and operational handoff requirements
- Experience providing clear technical direction to vendors and concise status updates to cross-functional partners
- Demonstrated interest in improving operational maturity, reliability, and repeatability through better processes, documentation, or tooling
$135,000/year to $191,000/year + bonus + equity + benefits
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