Patient Coordinator

Company Overview

Hero Practice Services delivers quality dental, vision, and orthodontic care to children in underserved communities at 30+ offices across seven states. Our core values we live by are: integrity, mission driven, patient first, accountability, compassion, and teamwork.

Working at Hero or one of its affiliated practices is both a career and a calling. Join us – be a Hero!

Position Overview

We are currently seeking a Patient Coordinator to efficiently execute front office processes, including answering the phone, scheduling appointments, and collecting payment within a pediatric dental practice.

This position will be at-will, meaning either the employer or the employee may terminate the employment at any time, with or without cause or prior notice.

Pay range: $17.00-$24.00/hr

Job Responsibilities

• Deliver a red-carpet experience to all patients and caregivers while ensuring intake information is accurate and complete
• Call patients regarding appointment confirmations, reminders, and cancellations
• Adhere to scheduling best practices to ensure the patient’s time is being optimized
• Review patient and family health needs to ensure all needs are met
• Coordinate patient flow by keeping the appointment schedule organized and full
• Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Job Qualifications

• Attention to detail and the ability to handle a diverse workload
• Strong interpersonal skills and a friendly and outgoing demeanor
• Bilingual a plus
• Preferred knowledge of Microsoft Office, including Word and Excel, and eCW
• Previous dental experience a plus

In addition to the job description, you will be asked to perform other duties that support the business and our mission.