Pension Outsourcing Pension Payroll - Associate Manager

In this challenging role as a Pension Outsourcing Payroll- Associate Manager, you will contribute as part of a team to the entire range of retirement administration activities, primarily focused on pension payroll and other related activities. If you’re looking for an exciting role, with one of the leaders in the defined benefit outsourcing business and the opportunity to grow and develop your career, apply now! 

In this role you will serve as a team leader and subject matter expert to the internal team and our clients, trouble shoot issues, create client deliverables, contribute to client management and participate in the creation of new intellectual capital.

The Role

• Enhance your knowledge of all aspects of retirement plan administration

• Enjoy a well-defined career path with opportunities for growth and advancement

• Leverage the most cutting-edge tools and resources and some of the world’s experts in retirement plan design, management and pension administration

• Deliver superior, consistent client management and deliverables in support of a Director for assigned clients.

• Staffing and Talent Development

  • Lead/manage training on payment workstream concepts for new and seasoned team members
  • Mentor junior team members to ensure understanding of workstream methods/concepts 
  • Provide positive and constructive feedback for team members to aid in their development
  • Assist in team development and development plans

• Workflow and Escalation Management

  • Manage completion of required processes or checklists (e.g., Trust SOP for payment workstream) 
  • Manage team daily workflow and adherence to contract SLAs
  • Assist Operation Managers with escalations, work with team to update documentation, Knowledgebase and provide training as needed to minimize escalations
  • Lead client team workstream regarding technical and monthly processing matters as needed
  • Lead internal workstream team meetings
  • Lead client/vendor meetings related to pension payroll topics
  • Verify complex payments to ensure the data integrity of the cyclical payment process
  • Ensure that monthly reconciliation activities are completed within the applicable deadlines 
  • Assist with/attend client meetings as applicable

• Standardization

  • Lead internal/external process documentation maintenance and alignment with excellence and administration standards
  • Lead adoption of off-system tools and updates as necessary
  • Ensure that Product updates are implemented timely and teams are following standard procedures