Property Manager

Description

Summary/Objective: 

The Property Manager will oversee an affordable housing facility. The primary purpose of this position is to direct the day-to-day functions of three properties in accordance with current federal, state and HUD regulations and to ensure the highest degree of quality of life will be received by all residents. The Property Manager works to maintain a safe, stable, and comfortable living environment without compromising resident rights and confidentiality. 

Essential Functions: 

Financial Responsibilities  

• Ensure the facility is always at 100% capacity; quickly and effectively manage a resident waitlist 
• Submit required documents, invoices, inspections and all other property reports to the SHO Office weekly 
• Manage property budget and ensure all expenses are accounted for and within budget 
• Monitor rental collection system and send delinquent notices as needed 
• Utilize the Yardi system to collect, post, deposit, and report resident rents according to SHO and HUD procedures 

Marketing Responsibilities  

• Actively engage in community outreach to fill open units and obtain donations and services for the building 
• Partner with the marketing team to promote each property’s unique features 

Building Responsibilities 

• Ensure the safety and security of the residents by establishing processes and training that allow staff to quickly respond to all building-related concerns 
• Monitor the maintenance and operation of electrical, plumbing, heating, cooling, and mechanical systems including the development and monitoring of a preventative maintenance program 
• Regularly inspect the grounds, building and common areas for proper maintenance and cleanliness 
• Coordinate timely unit turnovers with the Director of Operations and Maintenance staff, to ensure units are refurbished and cleaned within a target 5-day window 

Compliance Responsibilities 

• Comply with HUD/Section 8 housing requirements and promote Fair Housing standards to all 

Residents 

• Comply with LIHTC, 4350.3, HOME and City requirements and promote Fair Housing standards to all residents 
• Maintain proper resident files in compliance with HUD/Section 8, including incident reports 
• Obtain support service referrals for residents and ensure residents are well educated on the services and support available to them; coordinate with service providers as needed 
• Prepare and execute all lease documents and orientation of new residents; prepare notices of lease violations as needed 
• Manage annual re-certifications for each residents in accordance with Federal-funded programs 
• Adhere to all resident rights, including privacy, confidentiality, and treating residents with dignity and respect  

Complete other duties as assigned by the SHO leadership team 

Work Environment: 

• Must be able to lift up to 30 lbs comfortably 
• Comfortable using and climbing on ladders and step stools 
• Certain activities may require repetitive movements including climbing, crawling, crouching, pulling, pushing 
• May be subject to exposure to infectious waste, diseases, and conditions including blood-borne pathogens such as HIV and Hepatitis viruses 
• Works beyond normal working hours, on weekends and holidays. May be called during off hours to respond to emergency or unusual situations. 

Requirements

Competencies: 

• Commitment to fulfilling the mission of Senior Housing Options and representing the mission to community members and leaders, funders and potential residents and families. 
• Demonstrates the ability to build and foster a strong, inclusive culture that promotes an interconnective approach to collaboration, respect, and shared goals. Consistently encourages open communication, values diversity, and inspires high performance through positive reinforcement and team engagement.  
• Committed to creating an inviting environment where employees feel valued, supported, and motivated to contribute their best work towards the organization's mission and objectives 
• Strong project management skills and innovative approach and attention to detail 
• Customer service focus on intentional interactions throughout the organization 
• Strong interpersonal and communication skills in dealing with difficult or stressful situations 
• Possess a sense of urgency and takes appropriate actions to resolve issues in impactful and menacing ways 
• Ability to communicate clearly both verbally and in writing,  
• Demonstrate sensitivity to the concerns of residents and a commitment to dealing fairly with all 
• Friendly demeanor, positive disposition, tactful, patient and high ethical character even while dealing with difficult or upset residents 
• Always maintains a professional demeanor 
• Intermediate computer knowledge and typing skills; working knowledge of Microsoft Office Suite 
• Demonstrated ability to work effectively with a wide range of diverse constituents 
• Self-directed and proactive; independent problem solver 
• Enjoys community involvement, resident interaction, and public representation of the organization. 
• Bilingual a plus 

Education and Experience: 

• High School diploma or equivalent required 
• Associate’s degree required in related field such as Human Services or bachelor’s preferred 
• Minimum three (3) years prior work experience managing a HUD facility 
• Prior working experience with an elderly and/or disabled population a plus 
• Demonstrated working knowledge of Microsoft Office Suite including Word, Excel, Outlook 
• Experience with HUD software (Yardi) preferred 
• Prior supervisory experience a must 

Requirements:  

• Valid Colorado license 
• Clean MVR 
• Current Flu 
• TB 

Expected Hours of Work: 

This role is considered full-time and works 40 hours per week. Schedule flexibility may be permitted, but must be available during the "core" work hours of Monday through Friday 8:30a.m. to 4:30 p.m. 

Availability on evenings, weekends and holidays to support emergencies may be required.