Retail Sales Associate – DIA

Job Description – Retail Sales Associate (DEN Airport Kiosks & Markets)

Job Title: Retail Sales Associate – DEN Airport Kiosks

Reports to: General Manager / Shift Lead

Employment Type: Full-Time / Non-Exempt

Eligible for Tips: Yes

Eligible for Commission: Yes

Security Clearance: Must pass a federal background check and fingerprinting to obtain a Denver International Airport (DEN) security badge.

About Olive & Finch Collective

Olive & Finch Collective is a Denver-based hospitality group committed to fresh, chef-driven meals, exceptional guest experiences, and a people-first culture. Since opening in 2013, our growing portfolio now includes restaurants, neighborhood cafés, a full-service bakeshop, a robust catering and events division, retail and grab-and-go operations, and multiple locations at Denver International Airport. At Olive & Finch, we believe in inclusive leadership, sustainable growth, and nourishing both our guests and our teams.

Position Summary

The Retail Sales Associate at our Denver International Airport (DEN) kiosks and grab-and-go markets is a highly interactive, customer-facing role. Operating in a rapid travel environment, this individual serves as the welcoming face of our automated and micro-market spaces. The Retail Sales Associate is responsible for greeting travelers, keeping grab-and-go kiosks beautifully stocked and organized, and proactively assisting guests as they navigate our self-pay Point of Sale (POS) systems. Because this role directly drives terminal sales performance, it offers a dynamic compensation structure including hourly wages, tips, and commission milestones.

Key Responsibilities

Guest Relations & Self-Pay Support

• Warm Welcome: Greet passing travelers warmly, project an approachable demeanor, and offer assistance to guests browsing the kiosk offerings.
• Self-Check-In Assistance: Actively guide and assist guests in utilizing the self-pay Point of Sale (POS) systems, ensuring clear transaction handling and answering any quick software questions.
• Troubleshooting: Monitor the self-checkout kiosks continuously to troubleshoot minor payment or scanning errors quickly, minimizing wait times for hurried travelers.

Kiosk Merchandising & Stocking

• Visual Appeal: Keep grab-and-go displays, beverage coolers, and snack shelves meticulously organized, clean, and styled according to brand guidelines.
• Product Replenishment: Restock sandwiches, salads, juices, and fresh pastries systematically throughout the shift to ensure the kiosk never looks depleted.
• FIFO Rotation: Check expiration dates diligently and practice strict FIFO (First In, First Out) rotation standards to provide guests with the freshest product.

Cleanliness & Maintenance

• Station Cleaning: Keep the kiosk counters, self-pay screens, glass displays, and surrounding floor space immaculate and sanitized.
• Inventory Monitoring: Communicate any immediate product shortages or tech glitches to the Shift Lead or Purchasing Manager proactively.

Qualifications

• Airport Badging: Must be able to successfully pass the required federal background screening and fingerprinting process mandated by Denver International Airport to secure an airport badge.
• Previous experience in retail sales, customer service, or fast-casual hospitality is preferred but not required. PDF
• Tech-savvy enough to confidently navigate, guide others through, and troubleshoot basic self-pay touchscreen POS terminals.
• Energetic, friendly, and outgoing personality that loves engaging with a diverse public.
• Availability: Schedule flexibility to work weekends, evenings, early mornings, and holidays as needed to align with airport flight schedules.

Physical Requirements

• This position requires standing, walking, and moving between nearby airport storage and kiosk locations for extended periods of time.
• Must be able to bend, reach, and lift up to 25 lbs to lift bins of fresh food and beverage items during routine restocking.

Compensation & Benefits

• Hourly pay + tip share + sales commission eligibility.
• Meal discounts, flexible scheduling, and opportunities for advancement within a growing company.
• Medical, Dental, Vision and IRA (eligible for full-time equivalent employees)
• PTO, Sick Pay (Up to 6 days) & Holiday Pay

EEO & At-Will Statement Olive & Finch Collective is an Equal Opportunity Employer. Employment with Olive & Finch is at-will, meaning either the employee or the company may terminate employment at any time, with or without notice or cause. This job description is not an employment contract and may be updated as business needs evolve.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Must be able to pass a federal background check.