Senior Health Plan Communications Program Manager

The vision of Colorado Access is to have healthy communities transformed by the care that people want at a cost we can all afford.  Our mission is to partner with communities and empower people through access to quality, affordable care.

Why should you consider a career with Colorado Access?

We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado's Medicaid Program). Our focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillared by diversity, equity and inclusion.

1. Find work/life balance:  We offer PTO, floating holidays, nine company paid holidays, a hybrid work environment, an Employee Assistance Program and a 401K.
2. Be a part of something bigger and make an impact: We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference.
3. Sharpen your skills, learn, and grow: We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend.

What you will do:

We are looking for a SENIOR HEALTH PLAN COMMUNICATIONS PROGRAM MANAGER who can help shape our vision and support our mission. Here is what the position will look like.

• Serves as the point of contact with internal partners for the dissemination of required communications to members and providers.

• Leads the development and production of print and electronic (web, multimedia, audio/visual) member and provider materials and websites.

• Meets with other department leaders to understand contract and NCQA requirements, member and provider information needs, and community engagement activities; develops and implements communications to support these audiences and activities.
• Leads or participates in workgroups associated with communications and supports resulting communications needs.
• Tracks and reports performance metrics such as open rates, click-through rates, engagement levels, and satisfaction scores.

• Ensures that communication goals and objectives are met, tracks and reports on outcomes.
• Creates and maintains cross-functional project plans to ensure that required communications are delivered efficiently, on time, and within budget.

• In collaboration with the Director of Marketing and Communications, helps develop and own the member and provider communications strategy, ensuring alignment with enterprise goals, regulatory requirements, and health equity commitments.
• Maps communications to the full member lifecycle, addressing key moments such as onboarding, plan utilization, renewals, and transitions.
• Ensures communications clearly interpret state updates, simplify workflows, and reinforce Colorado Access’ shared mission with providers.
• Integrates health literacy, accessible design, and language access into all communications.
• Conducts regular testing (A/B, usability) and gathers feedback; applies findings to refine future communications.
• Contributes to a culture of proactive, audience-centered communications within the department.

What you will bring:

Education: Bachelor’s degree in Health Administration, Communications, Business or related field; Master’s degree preferred.  Equivalent combination of experience and/or education may substitute with a preference for five years progressive relevant work experience.

Experience: Minimum of seven years’ experience in health communications, health care and management, or public relations. Experience working with public health insurance in managed care settings is preferred. Must have experience in effectively managing and working collaboratively with a diverse group of professionals with varying backgrounds. Program development and implementation experience required. 

Knowledge, Skills, and Abilities: Advanced knowledge of the healthcare system and managed care principals is required for desired business outcomes through ongoing constructive feedback. Strong Communication skills to influence or persuade others under positive or negative circumstances; adapt to different styles; Critical Listening skills are needed as well as excellent written and verbal communication skills, including presentation skills. The ability to manage complex information easily, communicate clearly, and draw sound conclusions. The knowledge and ability to take initiative to create strategic communication plans; manage change. Synthesize complex internal and external information, knowledge of emerging trends, and opportunities in health care market. Successfully manage different styles of employees; provide clear direction and effective coaching. Demonstrates support for the company’s mission, vision and values.  Strategic business planning, change management, team leadership, and program design/evaluation skills required.  Position requires excellent written and verbal communication skills with strong interpersonal skills.  Ability to initiate and drive change and demonstrates results-driven approach.  Strong organizational and time management skills with demonstrated process and project management expertise.   Must be a team player. Proficient in Microsoft office applications (Word, Excel, Access, PowerPoint).  May be required to manage multiple priorities and projects with tight deadlines. 

Licenses/Certifications: A valid driver's license and proof of current auto insurance will be required for any position requiring driving.

Together we will be: an innovative and collaborative team who supports each other, the employees and vision of the company to reach our goals individually, together and as an organization.

Pay, Perks and Benefits at Colorado Access:

The compensation for this position is $106,000.00 - $115,000.00 annually. Colorado Access has provided a compensation range that represents its good faith estimate of what Colorado Access may pay for the position at the time of posting. Colorado Access may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

In addition to being part of a mission driven organization serving our community, as an eligible Colorado Access employee, you’ll receive a generous benefits package, that includes:

• Medical, dental, vision insurance that starts the first day of the month following start date. 
• Supplemental insurance such as critical illness and accidental injury. 
• Health care and dependent care flexible spending account options.
• Employer-paid basic life insurance and AD&D (employee, spouse and dependent). 
• Short-term and long-term disability coverage.
• Voluntary life insurance (employee, spouse, dependent).
• Paid time off
• Retirement plan
• Tuition reimbursement (based on eligibility). 
• Annual bonus program (based on eligibility, requirements and performance).

Where you will work:

This position will be a hybrid model work environment, a blend of ‘In-Office’ and ‘Remote.’ 

We are not able to support out of state employees at this time as we continue to serve our members and community in the metro Denver area and across the beautiful state of Colorado.

Colorado Access is committed to providing equal opportunities to all people regardless of race, color, national origin, age, sex, genetic information, religion, pregnancy, disability, sexual orientation, veteran status or any other status protected by applicable law. We strive to maintain a work environment that is free from unlawful harassment and discrimination.