Service Technician

As a Service Technician, you will be a key member of our field operations team, responsible for delivering exemplary electrical services in residential settings (single-family homes, townhomes, and ideally multi-family/residential- community environments).  You will handle warranty work, customer service calls, installations, repairs, troubleshooting, and maintenance tasks.  Your strong residential electrical background is essential; experience in commercial/ multifamily environments is a plus.  You must be customer focused, quality oriented, and able to work with minimal supervision while ensuring safety, code compliance, and client satisfaction.

Key Responsibilities:

• Diagnose, repair, install, maintain electrical systems in residential homes and residential community settings in accordance with applicable electrical codes (NEC) and company standards.
• Perform warranty work, callbacks, maintenance service, and scheduled service visits, ensuring prompt, high quality resolutions and strong customer experience.
• Troubleshoot electrical issues (e.g., wiring faults, panel upgrades, lighting, circuits, outlets, EV charger receptacles, etc.) in both new-build and occupied homes.
• Coordinate with Community Managers and other trades as required to ensure service or warrant issues are addressed efficiently and with minimal disruption.
• Maintain tools, equipment, and vehicles in good working conditions; ensure all parts, meters and testing instruments are calibrated and used properly.
• Provide excellent customer service; greet homeowners or residents professionally, explain work clearly, respond to questions, leave the work area clean and safe, and follow through on any required documentation or reports.
• Ensure all field work adheres to company safety policies, OSHA standards, and local & State codes/regulations.
• Document work accurately: record work performed, parts used, time on site, service call details, and any recommendations for future improvements or upgrades.
• Participate in after-hours / on-call rotation as required for urgent residential electrical issues.
• Identify opportunities for improvements in service operations, suggest upgrades or recurring issue fixes, and support the Service Manager in tracking warranty trends.

• (Optional/Plus) Assist with light commercial or multi-family building electrical service when required and if skilled – providing added value and flexibility to the team.

Qualifications & Requirements

• Valid Colorado electrician license (Residential Wireman, Journeyman, or equivalent) required.
• Minimum of 2-5 years of experience in residential electrical service, installation, or maintenance. Experience in commercial or multi-family electrical work is a strong plus.
• Strong understanding of residential electrical codes (NEC), wiring methods, panel work, lighting, branch circuits, load calculations, etc.
• Excellent customer service and communication skills; able to interact professionally with homeowners/residents and internal stakeholders.
• Proven problem-solving ability: able to identify root causes, implement corrective actions, and avoid repeat issues.
• Ability to read and interpret blueprints, electrical schematics, wiring diagrams, and technical manuals.
• Valid driver’s license, clean driving record, and ability to travel throughout the service region (Centennial/Denver metro + surrounding).
• Physical ability to perform field work: walking job sites, climbing ladders, working in attics/crawl spaces, lifting equipment/parts, and standing for extended periods.
• Willingness to work some evenings or weekends and respond to urgent service calls as needed.
• Self-motivated, reliable, detail-oriented, and able to work both independently and as part of a team.

Working Environment

• Primarily field-based work in residential homes and neighborhoods across Centennial and the Front Range metro area.
• Some exposure to multi-family or light commercial service environments (if applicable).
• Frequent entry into occupied homes, requiring professionalism, attention to cleanliness, and respect for residents.
• On-call or emergency response may be required outside standard business hours.
• Use of standard service vehicle.

Benefits & Extras

• Competitive hourly wage plus overtime, on-call/after-hours premium, and performance bonus program.
• Company-provided service vehicle.
• Comprehensive benefits: health, dental, vision insurance; retirement plan with company match; paid time off; and professional development.
• Training and advancement opportunities: specialize in newer technologies (EV charging, smart home electrical systems), move into senior service technician or team lead roles.
• A work environment that values customer service, safety, integrity, and high-quality workmanship
• Strong troubleshooting and problem-solving skills.
• Customer service skills and professional appearance.

Working Environment:

• Residential job sites (new buildings, remodels, and service calls)
• Indoor and outdoor work, year round
• Overtime may be required based on project needs
• PPE (personal protective equipment) required at all times