Technical Services Manager

The ideal candidate is a customer-focused technical leader with a Bachelor's degree and 10+ years of experience in the cement, concrete, construction, or related manufacturing industries. They have a strong understanding of cement products, concrete mix designs, concrete performance, and chemical admixtures, along with the ability to build trusted relationships with customers, engineers, architects, DOT personnel, and industry stakeholders.

This candidate excels at delivering technical presentations, training customers and employees, analyzing product performance and market trends, and partnering with operations teams to drive quality, innovation, and continuous improvement. Strong communication, organizational, and problem-solving skills are essential, as well as proficiency in statistical process control and business software. Professional Engineer (PE) certification is preferred.

The successful candidate is a self-motivated professional who combines technical expertise, customer advocacy, and industry leadership to support GCC's reputation for quality and service while driving growth in the marketplace.

What you will do:

Technical Services Manager is responsible for providing technical assistance to internal and external customers of GCC of America. Develop and maintain systems and processes to ensure that all manufactured cement products meet customer specifications and achieve superior quality and reliability levels in a cost-effective manner.

Key Responsibilities:

• Promote the use of GCC of America products through active membership in professional organizations and societies.
• Coordinate quality and performance dialogue between GCCA’s plants and the marketplace through regularly scheduled quality meetings.
• Study and analyze significant trends in the performance of all competing cements in the marketplace and present those findings to GCCA Management.
• Present technical information to informed audiences on concrete mix designs, concrete characteristics and applications. Provides technical services to clients relating to use of GCC of America products.
• Possess clear understanding of the cement, concrete and chemical admixture industries.
• Stay current on new technology in the cement and concrete industry and be able to address changes in the marketplace.
• Build relationships and maintain trust with customers.
• Calls on specifying agencies such as engineers, architects, Department of Transportation personnel, or other professional and technical personnel at commercial, industrial, and other establishments and attempt to convince prospective client(s) of desirability and practicability of products or services offered.
• Proposes changes in processes, or use of materials and services which would result in cost reduction or improvement in operations.
• Provide technical training to employees of customers and to employees of GCC of America

Education

Bachelor’s Degree

Knowledge / Skills / Abilities

• Minimum 10 years of experience in manufacturing or construction related environmentrequired.
• Demonstrated ability to create and make formal presentations.
• Demonstrated proficiency in statistical process control techniques.
• Demonstrated effective written and oral communication skills.
• Demonstrated proficiency with personal computer and software packages.
• Demonstrated ability to plan and organize and to work independently
• Professional Engineer certification preferred

Who we are:

GCC is a world-class company that produces, distributes, and markets cement, ready-mixed concrete, aggregates, and innovative products related to the construction industries in Mexico and the United States. We take pride in being a market leader with a culture of innovation, high performance, and safety. GCC offers a very competitive benefits program including paid time off, medical, dental, vision, short and long-term disability insurance plans, and a 401K.

You will love working here because:

At GCC, employees are our most important resource. As a part of the GCC family, you'll be welcomed into a culture that promotes the company vision and internal career growth. Our company vision is to have our customers recognize us as a business partner that generates the most value for their construction projects. We're a sustainable growing company, a great place to work, and a solid investment for our shareholders. GCC is an enterprise with a global and sustainable approach. Our production is mainly devoted to the manufacture and sale of gray Portland cement, mortar, premixed concrete, concrete blocks, plaster, aggregates, and other construction materials. Join the family!

An Equal Opportunity Employer

GCC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

We hold each other accountable to live our core values of health and safety, attitude of service, integrity, teamwork, innovation and excellence. GCC employees demonstrate these values every day. An Equal Opportunity Employer  GCC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors, including skills, abilities and experience. Please click the links to view the federal compliance posters