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Description
About Us
We are a rapidly expanding, multi-state restoration company specializing in contents, inventory, packout, cleaning, and packback services following water, fire, and mold losses. Our contents division is growing fast, and we promote high accountability, operational excellence, and leadership development. For high-performing managers who demonstrate strong operational, financial, and cultural leadership, we offer a potential pathway to co-ownership of a branch or future expansion location.
Position Summary
The Packout Manager leads all contents operations for residential and commercial losses, ensuring accurate inventory, packing, cleaning, storage, and packback services. This role manages crews, ensures documentation quality, and drives strong customer and carrier satisfaction. Ideal for someone who is highly organized, operationally strong, and motivated by long-term growth, including the opportunity to pursue ownership or co-ownership within an expanding branch structure.
Key Responsibilities
- Oversee all packout operations, including on-site inventory, packing, transporting, cleaning, storage, and packback.
- Manage and train packout technicians; assign daily tasks and ensure high standards of performance and accountability.
- Perform detailed inventory using software such as JobNimbus, Encircle, ContentsTrack, or similar systems.
- Ensure accurate documentation, including photos, item notes, non-restorable lists, chain-of-custody, and customer signatures.
- Coordinate closely with mitigation, reconstruction, and warehouse teams to ensure smooth workflow and proper storage handling.
- Communicate proactively with customers, insurance adjusters, vendors, and internal departments.
- Oversee warehouse organization, cleaning processes, ozone treatments, and item tracking.
- Maintain company equipment, vehicles, storage areas, and ensure safety standards are followed.
- Review job budgets, profit margins, labor utilization, and performance KPIs.
- Contribute to process improvements, SOP development, and operational scaling.
- Ownership-track duty: Participate in strategic planning, operational forecasting, and branch growth initiatives as part of the ownership evaluation pathway
Requirements
Qualifications
- 2–4+ years of contents, packout, warehouse management, inventory, or restoration experience.
- Previous leadership or supervisor experience strongly preferred.
- Strong organizational skills and high attention to detail.
- Tech-savvy with restoration or inventory software preferred (Encircle, ContentsTrack, JobNimbus, MICA).
- Ability to manage teams, delegate, and coach technicians effectively.
- Excellent communication and customer-service skills.
- Ability to lift 50+ lbs, move furniture, work in various environments, and manage physical aspects of packout operations.
- Valid driver’s license and clean driving record.
- For ownership-track: Demonstrated leadership, excellent KPIs, financial responsibility, and culture alignment.
Benefits
- Medical, dental, and vision coverage
- Paid time off and holidays
- Professional development and training
- Opportunities for career advancement
- Performance bonuses
- Ownership-track potential for top performers
- Growth in a rapidly scaling national organization
EEO Statement
We provide equal opportunity in all employment practices and do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any status protected by federal, state, or local law.
ADA Statement
This role requires the ability to lift 50+ lbs, move furniture and boxes, work in residential and commercial environments, navigate stairs, and stand for extended periods. Reasonable accommodations are available as required by law
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