Service Technician

Responsibilities

• Troubleshoot and repair commercial laundry equipment (On Premises Laundry & Vended) 

• Install replacement parts as needed 

• Accurately document all service activities, including time and materials 

• Accurately document all travel activities, including mileage and fuel purchases 

• Communicate effectively with customers regarding repair work to ensure satisfaction 

• Communicate effectively with service manager, parts department, and vendors to facilitate accurate work product 

• Maintain tools, service equipment, and service vehicle (company supplied)  

• Assist the install crews with equipment installations and deliveries 

• Other tasks and responsibilities as required to maintain efficient department operations. 

Qualifications

Education and Experience:  

• High school degree or equivalent is required. 

• Minimum of 2+ years of mechanical repair experience; laundry equipment experience preferred, but not required. An equivalent combination of education, training, and experience will be considered. 

• Working knowledge of electrical testing tools and/or other diagnostic/programing tools 

• Experience in telephone and email/ticketing dispatch system-based customer support preferred. 

• Proficient computer skills including using MS Outlook, Word, and Excel preferred. 

Skills and Abilities:  

• Strong mechanical acumen; Ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues. Ability to read, interpret, and understand electrical and mechanical drawings. 

• Solid organizational skills and detail-oriented; Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines.  

• Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor. 

• Resilient; Able to confidently navigate ambiguity and change. 

• Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity. 

Travel: 

• Travel will be substantial within the assigned service territory. 

• Some overnight travel might be required during special projects. 

 Standard and Physical Requirements: 

• Position involves sitting, standing, walking, kneeling, squatting, stooping, bending, climbing and manual dexterity. 

• Position requires the ability to lift, carry, push, and pull up to 50 lbs. frequently. For greater weight items assistive devices will be provided. 

• While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus. 

• Must have a valid driver’s license. A company vehicle may be provided. 

• Must have a clean Motor Vehicle Record. 

EEO

ID

Pos. Type