Customer Service Representative I

Job DetailsJob Location: Denver, CO 80110Salary Range: $55,000.00 - $75,000.00 Salary/yearJob Summary: The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. Job Duties: Interacts with and develops/maintains customer relationships via telephone, email, online chat, or in person to provide support and information on products or services. Collects and enters orders for products and ensures order integrity prior to processing sales order Responsible for the management of order (backlog) to avoid stockouts, and tracking customer forecasts Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned Sales Representative or other appropriate staff. Provide timely communications to all internal departments and external customers Maintains customer accounts and records of interactions regarding details of inquiries, complaints, or comments. Manage and provide solutions to customer inquiries. Collaborate with sales and purchasing to verify requirements are met. Other duties as assigned   Adherex Group is an Equal Opportunity Employer   We offer a comprehensive benefits package including medical, dental, and vision coverage; an Employee Assistance Program (EAP); employer-paid life insurance; wellness programs; 10 paid holidays; a matching 401(k) safe harbor plan; bonus and incentive opportunities; paid parental leave; a flexible work schedule and technology stipends for eligible positions (non-production roles); company-sponsored events; and generous paid time off (PTO) and sick leave QualificationsEducation and Experience: High school diploma or equivalent. Previous experience in customer service or related industry preferred   Required Skills/Abilities: Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Ability to work independently.