Veterinary Assistant

Description

Purpose of Position: Assist veterinarians and veterinary technicians in providing medical

care and treatment for animals in all aspects of the veterinary hospital, which includes

urgent care services, high volume spay/neuter and vaccine services. This position works

directly with underserved community members and their pets to provide high quality,

affordable veterinary care.

Responsibilities

• Assist technicians and veterinarians in the performance of surgical procedures.
• Perform medical treatments and diagnostics at the direction of technicians and veterinarians. 
• Consistently provide exceptional customer service effectively communicating with patrons in high stress situations.
• Ensure a smooth and timely flow of office visits from check-in to discharge.
• Accurately obtain patient history from clients.
• Accurately weigh patients and obtain temperature, pulse, and respiration.
• Accurately review discharge patient instructions with clients and distribute educational materials as recommended by doctor.
• Thoroughly document conversations with patrons including all recommendations, declined recommendations and treatments.
• Perform accurate data entry into hospital software system to update patron and animal records.
• Perform safe restraint for cats and dogs, including feral cats.
• Assist in patient recovery.
• Clean surgical instruments and wrap for sterilization. Use autoclave properly to sterilize wrapped packs and pouches.
• Properly clean, disinfect, and maintain all surgical and medical areas, including the autoclave, distiller, ultrasonic cleaner and washer/dryer.
• Operate company mobile unit vehicles, as assigned.
• Stock all areas of hospital as needed.
• Contribute to initiatives to improve processes and procedures.
• Perform euthanasia related tasks including body care.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their

needs a primary focus is expected in all situations. This position interacts with and

collaborates with employees at all levels of the organization. Communication occurs

through face to face, telephone, and electronic interactions and may also include

contact with the general public and business partners. Communication and contact must

be clear, understandable, cooperative, professional and respectful in all circumstances.

Employees are expected to actively support a positive team environment, directly address

conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job

performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional

definitions for competencies may be obtained from Human Resources.

Organizational Key Competencies

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence
• Excellence

Position Key Competencies

• Accountability
• Flexibility
• Teamwork
• Attention to Detail
• Initiative
• Decision Making
• Results Oriented
• Time Management

Supervisory or Managerial Responsibility

• Volunteers

Travel

• This position may require travel to different work sites

Shift Details: Four ten hour shifts

Full-Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• 401(k) with matching
• Flexible spending accounts
• Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Sabbatical
• Holiday Pay
• Employee discounts
• Discounted Pet Insurance
• and more!

Compensation: $20.60 - $21.52 per hour (starting pay commensurate with market, experience, and equity) 

Work Conditions and Physical Requirements

Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Exposure to radiation in association with performing radiology procedures. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Repetitive motion associated with medical and surgical care. Frequent lifting of animals and objects up to 40 pounds with reasonable accommodation.

Posting will remain open until filled, with a minimum posting period of 5 days.  

Requirements

Position Qualifications

Knowledge/Skills/Abilities

• Strong interpersonal communication skills
• Demonstrated success in customer service
• Proficiency in Microsoft Office programs
• Ability to work in a team environment
• High attention to detail
• Ability to perform job duties in an on view educational setting as needed

Required

• Education: High school diploma or equivalent
• Work Experience: Six months of customer service experience

Desired

• Bilingual fluency speaking both English and Spanish
• Experience working in a veterinary clinic or similar environment
• Working knowledge of current veterinary practices
• Professional experience working with animals
• Veterinary assistant certification
• If driving a company vehicle, valid driver’s license and insurable driving record