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Confidential Opportunity | Southern New Hampshire / Northeastern Massachusetts
Are You a Customer Service Leader Who Happens to Work in Automotive?
A growing, highly respected automotive repair organization is seeking an experienced Service Manager or Senior Service Advisor to help launch and lead operations at a new location in Southern New Hampshire/Northeastern Massachusetts.
We're looking for someone who understands that fixing vehicles is only part of the job. Building trust, creating loyal customers, developing great teams, and delivering an exceptional experience every day is what drives long-term success.
If you're a people-focused automotive professional who thrives in a fast-paced environment, enjoys coaching others, and takes pride in creating outstanding customer experiences, we'd love to hear from you.
What You'll Do:
- Lead the customer experience from first contact through vehicle delivery and follow-up
- Build strong relationships that drive customer loyalty and repeat business
- Lead and develop a team of service advisors and technicians
- Manage daily shop operations, workflow, scheduling, and productivity
- Drive sales performance while maintaining a customer-first approach
- Monitor key performance indicators and help the team achieve business goals
- Coach employees on communication, professionalism, and service excellence
- Create a positive, accountable, growth-oriented culture
What We're Looking For:
- Automotive service management and/or service advising experience
- Proven ability to build customer relationships and drive retention
- Strong leadership, coaching, and team-development skills
- Excellent communication and conflict-resolution abilities
- Organized, self-motivated, and comfortable making decisions in a fast-paced environment
- A passion for delivering exceptional customer service
- Ability to balance business performance with a people-first mindset
What You'll Get:
- Competitive compensation package with performance-based incentives
- Starting salary of $60k (plus bonus!)
- Total earnings potential of $80,000-$100,000+
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Ongoing leadership and professional development opportunities
- Employee Assistance Program
- Employee discounts and additional perks
- A stable organization with significant growth opportunities
Why Join Us?
We believe great businesses are built by great people. Our team has spent years earning the trust of customers throughout New England by putting people first, delivering quality service, and creating an environment where employees can build rewarding careers.
You'll have the opportunity to make a significant impact at a new location, help shape the culture, build lasting customer relationships, and advance your career with an organization that's committed to growth and success.
Ready for Your Next Leadership Opportunity?
If you're an experienced automotive service professional who is passionate about customer service, team development, and operational excellence, we encourage you to apply!
All inquiries and applications will be handled with complete confidentiality.
#AM1
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