Complex Security & Fire Service Technician

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer 

• Competitive Starting Pay

• Paid Training

• Global Advancement Opportunities

• Referral Bonuses

• Comprehensive Benefits

• Medical/Dental/Vision insurance

• Health Savings Account (HSA)

• Life Insurance

• 401(k) savings plan with company match

• Short-Term and Long-Term Disability

• Employee Assistance Program

• Wellness Program

• And more! 

What you will do 

Perform service and new installation commissioning activities on fire alarm, access control, CCTV, intrusion alarm and intercom systems. 

How you will do it 

• Supervise and inspect the installation of equipment to meet customer expectations and manufacturer specifications.
  Field coordination and communication, system programming, commissioning, AHJ testing and training on new system installations 

• Evaluate and diagnose equipment that requires servicing as well as troubleshooting potential field wiring problems 

• Provide specific solutions and recommendations to customers on the most efficient and cost-effective method in restoring a specific system back to normal condition 

• Manage assigned Electronic Systems service calls in regard to field labor hours estimated 

• Customer satisfaction through coordination, response to customer requests and problems and clear communication skills 

• Prepare reports on daily activities 

• Read and understand complicated blueprints, diagrams, schematics, submittals, software/system programs, and operation/product manuals 

• Required to lift and or carry equipment and tools, which may be over forty (40) pounds Working environment may involve climbing ladders and scaffoldings with equipment, upwards to forty (40) feet Capable of working in cramped workspaces such as ducts, crawl spaces, above ceilings, etc. 

• Must adhere to all OSHA and JCI safety policies and procedures 

• Complete mileage and monthly vehicle reports in a timely manner 

What we look for 

• 2-5 years’ experience with installation and service of fire alarm, access control, CCTV, intrusion and intercom systems

• Demonstrate working knowledge of electricity and electronics in addition, demonstrate an aptitude for troubleshooting systems and performing necessary repairs 

• Ability to effectively work independently 

• Demonstrate a high level of customer service 

• Be able to carry and move equipment/tools weighing up to 40 pounds

• Minimum high school/trade school graduate, military, or two-year associate degree in a technical field involving electronics or computers 

• Working knowledge of personal computers (Windows 2000, XP, Windows 7) and Microsoft's suite of Office software 

• Working knowledge of IT network systems 

• Ability to use hand and power tools and test equipment such as multi-meters, oscilloscopes, digital analyzers, battery analyzers, frequency meters, decibel meters and communication devices as required 

• Excellent verbal and written communication skills 

• Ability to read and understand complex building architectural, mechanical and electrical documents, as well as project plans, specifications, schedules and equipment installation/operation/troubleshooting manual. 

Preferred:

• Security experience with P2000 or C-Cure 9000 or any access control system.

HIRING HOURLY RANGE: $28.70 - $39.47 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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