Customer Advisor

Position Overview

As a Sr. Reconditioning Associate I, you will play a vital role in ensuring every vehicle meets CarMax’s quality standards. This position combines technical expertise with attention to detail, focusing on Paintless Dent Repair (PDR) and other reconditioning tasks for CarMax used, new, and customer vehicles. You’ll also support related roles such as Cosmetic Reconditioning Associate II and Flow Inventory Associate II when needed. Your commitment to quality, safety, and efficiency helps maintain our reputation for excellence and ensures a clean, organized workplace aligned with CarMax 5S standards.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Perform body repairs, including masking, sanding, and grinding to restore vehicle surfaces
• Apply primer and refinish paint, ensuring finishes and defect corrections
• Remove and replace parts as needed for cosmetic and structural integrity
• Repair plastic and substrates to meet CarMax quality standards
• Maintain and repair specialized equipment while ensuring proper cleaning and functionality
• Uphold CarMax Paint Standards and workplace organization under CarMax 5S principles and deliver exceptional customer service to internal and external customers
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Completion of New Associate Orientation Training – Operations
• Accountability to Associate 1 Competency Model and CarMax timekeeping systems training for Hourly Associates
• Ability to meet performance standards for Cosmetic Reconditioning Associate II, Flow Inventory Associate II, and Sr. Reconditioning Associate roles
• Successful completion of workstation certifications across all relevant reconditioning areas
• Strong ability to read, interpret, and record data accurately and perform multiple duties in a fast-paced, high-energy environment
• Physical ability to lift up to 50 lbs and work in varied conditions, including outdoor environments
• Required to use CarMax-provided respiratory protection. Must be clean-shaven to use half-face respirator.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.