What You'll Do

As the Retirement Ops Specialist 3 in our Annuity Services area, you will manage the review and processing of complex electronic and scanned correspondence, ensuring adherence to established productivity and quality standards. Spearhead process optimization initiatives to enhance operational workflows, addressing complex issues and aligning outcomes with organizational goals.

Advanced Correspondence Review & Processing: Independently review and process complex electronic and scanned, consistently meeting established productivity and quality standards. As needed, communicate both verbally and in writing with customers or professionals to resolve issues and accommodate special timing requests. Utilize in-depth knowledge of product features and transaction processing, serving as a Subject Matter Expert (SME) with strong proficiency across multiple skillsets. Effectively manage and resolve complex transactions with a high level of expertise.
Proactive Analysis & Action: Analyze internal and external correspondence, developing solutions and driving decisions with minimal supervision. Build and maintain strong relationships with both internal and external stakeholders to resolve complex issues. Mentor others by guiding them in problem-solving approaches and decision-making strategies. Communicate effectively to foster collaboration and strengthen partnerships with business partners.
Process Optimization: Actively seek and implement process improvements. Collaborate with colleagues, SMEs, and cross-functional teams to enhance workflows and productivity. Provide mentorship, training, and ongoing support to team members on best practices and innovative approaches. Share customer insights to inform and refine operational processes.
Record Maintenance and Compliance: Maintain accurate account records in accordance with company guidelines and regulations. Ensure proper documentation of all actions taken on accounts. Assist in ensuring compliance with federal and state regulations. Perform periodic quality checks to verify the accuracy of account records.
Project Leadership: Take on special projects, ensuring timely completion, alignment with organizational goals, and effective resource management.

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

Who You Are

4+ years of experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Bachelors degree is preferred.
Customer service and financial industry experience is preferred.
High level of accuracy when reviewing, processing, and submitting documentation.
Interpersonal and communication skills, with the ability to handle client interactions professionally and courteously.
Experience with identifying inefficiencies and implementing process enhancements to optimize workflows and improve productivity.
Ability to mentor and train junior team members.

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$22.93 - $36.96 / hour
Salary Details

The following locations are examples of market-specific salary ranges across different geographies.

Wichita, KS: $22.93 - $27.72 / hr
Des Moines, IA: $24.21 - $29.43 / hr
Charlotte, NC: $25.48 - $31.13 / hr
Chicago/Minneapolis: $28.03 - $33.55 / hr
Los Angeles/New York City: $30.58 - $36.96 / hr

Time Off Program

Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.

Pension Eligible

Yes

Work Environments

This position has a strong preference for candidates located in the Des Moines, IA area. Candidates residing within 30 miles of the Des Moines office will be expected to work onsite at least one day per week. Remote work arrangements may be considered for highly qualified candidates outside the local market.

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date

8/12/2026

Most Recently Posted Date

8/12/2026

Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice for more details on our practices and your data privacy rights.

LinkedIn Remote Hashtag

#LI-Remote

Learn more about this Employer on their Career Site