Customer Service Representative

Overview

 At Holt, we believe great work starts with great people. We know our success is powered by the people behind the tools. We focus on creating a culture built on teamwork, trust and pride in a job well done. We work hard and have fun doing it. If you’re looking for more than just a job punching a clock and want to be part of a team delivering top notch comfort to our customers Holt is looking for motivated, positive team players to join our team!

What you’ll do:

A hybrid-remote work schedule is available after the training period is complete.

What You Will Do:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries, resolve issues, and provide information about our services.
• Call existing customers to inform of promotions
• Schedule service appointments.
• Maintain accurate customer records and update information in our database.
• Follow up with customers to ensure their satisfaction with our services.

What You Will Bring:

• High school diploma or equivalent
• Previous customer service experience, preferably in a home services or related industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Honesty, integrity, and a positive attitude
• Proficiency in using computer systems and software applications.
• Ability to work independently and as part of a team.

Physical Requirements:

• Prolonged periods of sitting

Benefits:

• Health Coverage: Employer-paid medical, dental, and vision plan options
• Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
• Savings Accounts: FSA and HSA contribution options
• Retirement: 401(k) available upon hire with employer match; Traditional and Roth options

Time Off & Perks:

• Paid time off and holidays
• Paid parental leave

Growth and Training Opportunities:

• Tuition Reimbursement
• On-going training and development

Requirements:

• Valid Driver’s License (required)
• To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.

Holt is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

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