Position: Customer Service Representative - Intermodal

Pay Rate: 50k-60k per year

Schedule: Mon - Fri 6am - 3pm

Job Description:

The Customer Service Representative - Intermodal communicates with our customers and our operations team to facilitate the delivery of intermodal containers while demonstrating the highest degree of courtesy, integrity and professionalism.

Core Duties & Responsibilities:

Answer heavy incoming customer emails and phone calls
Notify customers daily of available shipments and schedule for delivery
Data entry of customer orders into our system
Track and trace container shipments on rail websites
Check incoming orders for correct rates and resolve rate discrepancies
Maintain updated information for each customer on SOP form
Communicate with operations team regarding daily schedule
Notify customers of any rail delays or late shipments
Ability to constantly monitor incoming emails and respond in a timely manner
Compose emails in a clear and effective manner
Cross-training on all customer accounts
Regular and dependable attendance
Other duties as assigned

Requirements:

Demonstrated ability to carry out assignments to their completion and meet deadlines
Ability to establish and maintain effective working relationships with employees and managers
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including; Word, Excel, Outlook, etc.
Ability to perform general administrative duties; perform data entry, photocopies, etc.
Ability to handle heavy work load and work well under pressure
Understanding of industry terminology
High school diploma or GED equivalent

Skills:

Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast paced environment
Strong verbal and written communication skills
Experience with Profit Tool helpful
Transportation industry knowledge and experience is a plus
Computer skills, including MS Office/Excel.

Forward Air is an Equal Opportunity employer.

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Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs

We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.

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