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What You Can Expect:
- Coordinate air export shipments from booking through departure, ensuring accurate and timely execution.
- Maintain clear and proactive communication with clients, overseas agents, airlines, and vendors.
- Prepare and transmit pre-alerts, shipping documentation, and shipment status updates.
- Issue and review air waybills, export documentation, and billing documents with accuracy.
- Monitor shipment progress and provide real-time updates to stakeholders.
- Arrange cargo pickups and coordinate with trucking partners to meet departure schedules.
- Negotiate competitive air freight rates with carriers while maintaining service standards.
- Prepare and send client reports, maintaining accurate shipment records and status tracking.
- Issue invoices, approve payments, reconcile costs, and manage pending charges in accordance with financial procedures.
- Handle claims and exceptions in line with company policies and customer expectations.
- Dispatch and follow up on Proof of Delivery (POD) documentation.
- Close files promptly and ensure all operational and financial documentation is complete.
- Resolve operational challenges efficiently and escalate when necessary.
- Support additional operational tasks and special assignments as required.
What You Bring:
- Degree in Supply Chain Management, Logistics, Business, or equivalent industry experience.
- Minimum 3 years of hands-on experience in air export freight forwarding.
- Working knowledge of Dangerous Goods (DG) regulations and applicable air freight compliance requirements.
- Strong understanding of export documentation, carrier procedures, and international shipping regulations.
- Experience coordinating with airlines, overseas agents, and third-party service providers.
- High attention to detail with strong analytical and problem-solving capabilities.
- Ability to interpret and execute complex shipping instructions accurately.
- Customer-focused with clear, professional communication skills.
- Strong organizational skills with the ability to manage multiple shipments and deadlines simultaneously.
- Financial awareness, including basic cost control, billing accuracy, and margin considerations.
- Professional integrity, reliability, and the ability to perform effectively in a fast-paced environment.
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