Assistant Retail Manager

Job Title: Assistant Retail Manager

Reports To: Retail Director

Summary: HarborWalk Village offers waterfront shopping, boat, pontoon and jet ski rentals, world class fishing, aqua adventures, dolphin cruises, clubs and nightlife, weekly fireworks, seasonal festivals, live entertainment, and a variety of restaurants.

Job Summary:
 The Assistant Retail Manager supports the overall daily operations of the retail store by ensuring exceptional guest experience, maintaining strong merchandising standards, and assisting with inventory and retail systems management. This role works closely with the Retail Director to drive sales, maintain operational efficiency, and uphold brand standards.

Compensation: $22.00

Essential Duties and Responsibilities:

Guest Service & Sales

• Deliver outstanding customer service and create a welcoming shopping environment 
• Assist guests with product selection, inquiries, and issue resolution 
• Support sales goals by promoting products and upselling when appropriate 
• Handle customer concerns professionally and escalate when necessary 

Merchandising & Visual Standards

• Execute merchandising plans to ensure the store is visually appealing and organized 
• Maintain product displays according to company standards 
• Assist in floor moves, seasonal resets, and promotional setups 
• Monitor stock levels on the sales floor and replenish as needed 

Inventory Management

• Assist with inventory control processes, including receiving, counting, and restocking 
• Conduct regular inventory audits and cycle counts 
• Help minimize shrinkage and ensure accurate inventory records 
• Coordinate with management on stock needs and reorder planning 

Retail Systems & Operations

• Operate retail management systems, including entering new merchandise and updating product information 
• Ensure accurate pricing, SKU setup, and inventory tracking in the system 
• Support point-of-sale (POS) operations and troubleshoot basic system issues 
• Maintain organized and accurate back-of-house operations 

Reporting & Administration

• Assist in preparing sales, inventory, and performance reports 
• Track key metrics and provide insights to support decision-making 
• Ensure accurate documentation and record-keeping 
• Communicate regularly with the Retail Director regarding store performance and operational updates 

Team Support & Leadership

• Support training and onboarding of retail staff 
• Provide guidance and leadership during shifts in the absence of the Retail Director 
• Help maintain a positive, productive team environment

Qualifications:

Knowledge, Skill, and Ability Requirements

Education and Experience

Key Competencies 

Key Competencies include decision quality, collaboration, communication, business acumen, planning & prioritizing, and coaching for performance. Adhering to our Core Values of guest-centric, teamwork, respect, proactive, accountable, learning, and sustainable.

Language Skills 

Must be able to speak, read, write, and comprehend the English language. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 

Mathematical Skills 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Ability 

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 

Other Qualifications:

Availability 

Flexibility to work nights, weekends, and holidays.

License Requirements 

Valid driver’s license that has been in effect for at least three years, with no major violations.

Rules and Regulations 

All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company’s Safety Policy. 

Work Environment

The work environment is primarily office/store-based at the marina; however, it may require occasional outdoor work to greet customers at the dock or assist with boat preparation.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand for long periods of time frequently; reach with hands and arms; talk and hear. The employee will walk and stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee must be able to lift 5-25 pounds regularly and over 25 with assistance, as needed, as part of the daily responsibilities.