Sr. Events & Engagement Manager

Job Summary

The Senior Events and Engagement Manager provides strategic oversight and coordination of all internal and external engagements for organizational leadership. Acting as the primary advance and coordination lead, this role ensures every engagement is purposeful, well-prepared, and executed seamlessly.

Serving as the central point of alignment, the Senior Events and Engagement Manager anticipates needs, sets structure, maintains quality control, mitigates risk, and ensures each interaction reflects leadership priorities, organizational values, and brand standards. This role requires exceptional judgment, discretion, and relationship management in a high-trust environment.

Key Responsibilities

Engagement Oversight & Planning

• Oversee all internal and external engagements involving organizational leadership, including business meetings, community involvement, partner events, industry functions, and internal gatherings
• Provide high-level planning and coordination to ensure engagements are purposeful, well-prepared, and aligned with organizational priorities
• Develop and maintain engagement frameworks, timelines, and expectations for internal and external partners

Logistics Management (Oversight)

• Provide oversight to ensure all logistical elements are appropriately planned, resourced, and assigned, including transportation, parking, security, credentials, media support, photography, and venue coordination
• Collaborate with internal teams and external vendors responsible for on-site execution to confirm readiness, alignment, and adherence to engagement standards
• Anticipate requirements and proactively identify and mitigate potential risks, issues, or gaps in planning

Cross-Functional & External Coordination

• Serve as the primary liaison between organizational leadership and internal teams, including Communications, Security, Facilities, Marketing, and Executive Administration - ensuring alignment, accountability, and clarity of expectations
• Lead collaboration with external stakeholders such as venues, community organizations, vendors, and partners to support seamless, high-quality engagements
• Establish and reinforce clear roles, responsibilities, timelines, and expectations across all parties

Communications & Preparation

• Partner with Communications and other internal teams to oversee the development of briefing materials, agendas, background information, and talking points for engagements
• Ensure calendars, itineraries, and engagement records are accurate, up-to-date, and aligned with organizational priorities
• Ensure leadership is fully briefed, comfortable, and prepared for each engagement, with clear objectives, context, and expectations
• Capture key outcomes, notes, and follow-ups to maintain continuity, inform decision-making, and preserve institutional knowledge

Stewardship, Discretion & Professionalism

• Manage sensitive information with the highest level of confidentiality and care
• Represent organizational leadership with professionalism, tact, and sound judgment
• Support long-term relationship building and trust with internal teams and external partners
• Maintain a calm, solutions-oriented presence in dynamic or high-pressure environments

Qualifications

• 5+ years of experience coordinating or overseeing executive- or leadership-level engagements, events, internal or external communications, or stakeholder relations
• Demonstrated ability to manage and coordinate complex logistics
• Strong organizational, interpersonal, and written communication skills
• High level of discretion and comfort working in a closely held, family-owned business environment

Preferred Experience

• Experience supporting senior leadership in high-profile or high-stakes environments
• Familiarity with VIP and stakeholder engagement protocols, including corporate, community, or private enterprise settings
• Exposure to complex organizational structures and cross-functional collaboration, with the ability to navigate diverse internal and external stakeholders

Core Competencies

• Strategic Planning & Engagement Oversight
• Relationship, Stakeholder & Influence Management
• Discretion & Sound Judgment
• Proactive Problem-Solving & Risk Mitigation
• Operational Excellence & Follow-Through

All items listed above are illustrative and not comprehensive.  They are not contractual in nature and are subject to change at the discretion of Ilitch Holdings, Inc.      

Ilitch Holdings, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.  
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