Director of Retail Operations & Merchandising

About the role

• Motown Museum is seeking a dynamic and hands-on Director of Retail Operations & Merchandising to build and lead our retail operation as a revenue-generating extension of the Motown brand and visitor experience. This is a unique opportunity to launch and shape a retail program from the ground up—from product strategy and store setup to team leadership and sales performance

What you'll do

Lead retail store launch from concept to opening readiness

· Develop and execute retail strategy to drive revenue and growth

· Oversee merchandising, product assortment, and vendor partnerships

· Manage inventory, financial performance, and key retail metrics

· Build, lead, and develop a high-performing retail team

· Ensure seamless daily operations and exceptional store presentation

· Align retail offerings with exhibitions, programming, and storytelling

· Support the growth of e-commerce and digital retail

Qualifications

· 5–8 years of retail leadership experience, including store openings

· Strong merchandising, buying, and inventory management expertise

· Proven ability to drive sales and manage financial performance

· Experience building and leading teams

· Strong operational and analytical skills

· Passion for music, culture, and storytelling

Education

• Bachelor’s degree in Business Administration, Retail Management, Merchandising, Marketing, or a related field required
• Master’s degree (MBA or related field) preferred, but not required