Job Title: Senior On-Site Service Specialist

Summary:
Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery.

Key Responsibilities

Mailroom Operations

Sort, process, and distribute all incoming and interoffice mail in a timely and accurate manner.

Prepare and meter outgoing mail, including USPS, UPS, FedEx, and other carriers.

Ensure accurate tracking of all mail and packages using internal logs or tracking software.

Handle special mailings such as certified mail, bulk mail, and priority shipments.

Maintain inventory of mailroom supplies and reorder as needed.

Dock Operations

Receive, inspect, and sign for shipments at the loading dock.

Coordinate inbound and outbound freight deliveries.

Ensure proper documentation and routing of goods to appropriate departments.

Communicate with vendors, couriers, and internal teams regarding shipment status.

Operate material‑handling equipment (e.g., pallet jacks, carts, dollies) safely and effectively.

Customer Service & Communication

Serve as a point of contact for delivery inquiries and package status updates.

Assist employees with shipping needs, postage questions, and department deliveries.

Maintain positive relationships with external delivery vendors and internal departments.

Compliance & Safety

Follow all safety procedures and maintain a clean, organized dock and mailroom area.

Ensure compliance with shipping regulations and company policies.

Report damaged shipments, discrepancies, or safety hazards promptly.

Qualifications

Required

High school diploma or GED.

1–2 years of experience in a mailroom, warehouse, shipping/receiving, or related environment.

Strong organizational and time management skills.

Ability to lift and move packages up to 50 lbs regularly.

Basic computer skills; ability to use email, tracking tools, and shipping systems.

Excellent attention to detail and reliability.

Preferred

Experience with UPS/FedEx shipping software.

Familiarity with dock operations or freight logistics.

Previous experience in a corporate or distribution environment.

Working Conditions

Regular physical activity including standing, walking, lifting, pushing, and pulling.

Work performed in mailroom, dock, and office environments.

May require occasional overtime depending on volume or special projects.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Learn more about this Employer on their Career Site

Dock and Mailroom Specialist