Customer Experience Manager

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

In this position...

Operating at the intersection of experience design and transformation strategy, this individual connects prioritized customer needs to execution. Rather than focusing on incremental improvements, this role is dedicated to redesigning how fleet customers experience shopping, purchasing, onboarding, ownership, and renewals. This role translates client insights, behavioral signals, and business priorities into scalable service models and journey designs. Partnering cross-functionally, the Customer Experience Manager ensures customer experiences are intentional, consistent, and measurable. This position plays a critical part in evolving Ford's commercial relationships to a structured, proactive, and insight-driven experience model that still keeps the customer in the driver’s seat. The ideal candidate is energized by ambiguity, challenges conventional assumptions, and knows how to turn fragmented experiences into cohesive, scalable solutions.