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About the role
- Assist with routine quality assurance reviews and data accuracy checks across operational processes
- Monitor and document Pathfinder process deviations or non-conformities, escalating issues when necessary
- Support the creation, maintenance, and improvement of standard operating procedures (SOPs) and quality documentation
- Collect and analyze operational data to identify trends, variances, and improvement opportunities
- Collaborate with teams such as Client Experience, Servicing, Content/Training, Product, and Technology to gather feedback on quality issues
- Participate in root cause analysis and problem-solving sessions related to quality incidents
- Assist in preparing QA reports, dashboards, and presentations for internal stakeholders
- Support special projects related to process improvement, automation, or tool evaluation
About you
- Self-directed approach
- Ability to communicate effectively
- Proficiency in the Microsoft Office suite, including Excel, PowerPoint and Word
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
Headquartered in Detroit, Rocket Loans was established to create the most simple, rocket fast personal loan process. We assembled a top-notch team of individuals combining new, passionate team members with some of the best veterans from Rocket Mortgage to create the most user-friendly lending platform in the world. We have given it our best to create an experience that is best-of-breed in the personal loan industry and commit even more to continuously improving it. At Rocket Loans, you’ll build a career that helps you achieve your professional goals while helping clients get the loans they need to reach their financial goals. We’re looking for innovators and those unafraid to disrupt the status -quo. With an inclusive culture and opportunities to make a positive impact, we’re here to help you foster your career growth.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com.
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