Customer Experience Partner

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook  I YouTube

Job Description

This role is onsite 5 days/week with the preferred hours of 11:30am-8pm

Purpose

Maintain high level of satisfaction from all customers

Responsibilities

• Answers incoming phone calls from customers
• Solves customer issues and ensures customer satisfaction
• Performs data entry of all types of orders
• Processes credits and Return Material Authorizations
• Tracks backorders and notifies customers of backorder status daily
• Provides tracking information to customers upon request
• Interacts with Production and Shipping to ensure timely service

Qualifications

• Ability to multi-task
• Strong interpersonal skills
• Strong organization skills
• Strong phone skills; ability to communicate in a clear, understandable manner
• Strong problem-solving skills
• Ability to adjust to changing environment

• Ability to work independently with attention to detail
• Ability to work in a team environment
• Ability to thrive in a fast-paced environment
• Strong desire to assist customers
• 1 year of experience in a customer service environment
• Perform an average of 50 transactions daily

Education

High School Diploma

Physical Demands

• Regularly required to sit, stand, walk and communicate
• Ability to see and hear
• Regularly required to work at computer terminal and telephone

The information listed above is not intended to be an all-inclusive list of the duties and responsibilities of the job described.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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We verify the identity and employment authorization of individuals hired for employment in the United States.

Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans

• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

• Company-paid holidays starting at 8 days per year and may vary by location

• Wellbeing program & Employee Assistance Program

• Health Savings Account/Flexible Spending Account

• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits

• Paid Parental Leave

• Retirement Savings Plan with company match

• Tuition Reimbursement (dependent upon approval)

• Discretionary annual bonus program (initial eligibility dependent upon hire date)