HVAC Service Field Supervisor

Service Field Supervisor

Summary

The Havtech Service Field Supervisor plays a critical dual role serving as both a hands-on technical leader and a people developer. This position is responsible for coaching, mentoring, and elevating the technical and professional capabilities of Service Apprentices, Technicians, and Coordinators while also contributing directly to field service operations.

This role is central to building a high-performing service team by reinforcing standards in safety, technical excellence, customer service, and operational consistency. The ideal candidate brings strong commercial HVAC experience, a passion for developing others, and the ability to lead through influence, example, and accountability.

Key Responsibilities

1. Coaching, Mentorship & Workforce Development 

• Lead the technical and professional development of Service Apprentices, Technicians, and Coordinators through structured and hands-on coaching. 
• Provide real-time field training in diagnostics, system optimization, installation best practices, and troubleshooting. 
• Establish and reinforce standard work practices, quality expectations, and service processes. 
• Conduct job site reviews and follow-ups focused on learning, skill progression, and continuous improvement. 
• Mentor Technicians in customer communication, problem-solving, and ownership of work. 
• Perform monthly evaluations of assigned apprentices and ensure timely and accurate submission of all required local union documentation.
• Identify skill gaps and partner with Area Service Manager(s) to build targeted development plans. 
• Support and contribute to formal and informal training programs (e.g., after hours training, service meeting, and other technical sessions). 
• Actively develop future leaders by modeling strong decision-making, accountability, and professionalism. 

2. Technical Leadership & Field Support

• Serve as the primary in-house technical resource for complex service issues, supporting Technicians in troubleshooting and resolution. 
• Provide hands-on assistance in repair, retrofit, replacement, and startup of commercial HVAC systems. 
• Maintain deep working knowledge of major equipment lines and emerging technologies. 
• Ensure safe high-quality workmanship through field audits, job reviews, and direct coaching. 
• Lead or support labor-intensive projects, system startups, and critical service calls. 
• Serve as an escalation resource by providing after-hours technical guidance and field support to Technicians as required.

3. Operational & Supervisory Support

• Partner with Service Coordinator(s) to coordinate, assign, and oversee field work. 
• Assist in complex workforce planning, scheduling, and dispatch coordination alongside Service Coordinator(s) and Area Service Manager(s). 
• Support operational needs by responding to service calls as required to maintain call volume coverage and applied time targets.
• Support performance management through feedback, coaching conversations, direct mentoring, and issue resolution. 
• Have awareness of and help improve applied time, job efficiency, and overall team productivity. 
• Oversee and support resolution of callbacks and warranty-related work. 
• Ensure proper documentation, job closeout, and process compliance. 

4. Customer & Project Execution

• Serve as a lead customer contact on complex jobs, ensuring clear communication and high-quality service delivery. 
• Collaborate with Sales and internal teams to ensure accurate job scope, materials, and execution plans. 
• Support project execution by assisting with planning, site evaluations, and coordination with Service Coordinator(s) and other trades. 
• Act as project lead when required on complex or labor-intensive jobs. 
• Maintain strong, professional relationships with customers and trade partners, even in high-pressure situations. 

5. Safety, Quality & Continuous Improvement

• Promote and enforce safety standards, policies, and best practices. 
• Evaluate job site conditions and provide recommendations to improve safety and efficiency. 
• Maintain accountability for quality control and consistent service delivery standards. 
• Support preventative maintenance strategies and proactive system care. 
• Contribute to process improvement efforts, documentation, and knowledge sharing. 

Supervisory Responsibilities

This role operates as an individual contributor with functional supervisory responsibilities. In partnership with Area Service Manager(s), the Field Supervisor:

• Supports hiring, training, and onboarding efforts 
• Assists with work planning, assignment, and performance evaluation 
• Provides ongoing coaching, mentoring, and corrective guidance 
• Helps resolve employee and customer issues in alignment with company policies 

Qualifications

• Minimum 5+ years of advanced commercial HVAC service experience 
• Strong expertise in diagnostics, installation, and service of commercial HVAC systems 
• Demonstrated ability or strong desire to coach, mentor, and develop others 
• Proven ability to lead through influence, trust, and technical credibility 
• Strong communication skills with the ability to translate technical concepts clearly 
• Experience working in a fast-paced, team-oriented, service environment 
• Solid understanding of service operations, workflows, and performance metrics 
• Self-directed learner with the ability to research and adapt to new technologies 
• Proficiency with Microsoft Office and service management tools 
• Willingness to travel locally with occasional overnight travel 
• Flexibility to work extended hours or weekends as needed 

Physical Demands

• Regular standing, walking, climbing, and use of hands and tools 
• Frequent bending, kneeling, and working in confined or elevated spaces 
• Ability to lift: 
  • Up to 50 lbs regularly 
  • Up to 75+ lbs occasionally with assistance 
• Vision requirements include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

DECLARATION:

Human Resources retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by the President or the Director of Human Resources will be subject to disciplinary action up to and including termination.