ArcSource Group, Inc. is an award-winning, woman-owned small business providing program and project management, business optimization, training development and delivery, digital accessibility, administrative, and information technology support services to federal civilian and defense customers for more than 20 years. ArcSource combines agile project management expertise and technical skills with innovative, effective solutions to help our customers achieve mission objectives. ArcSource’s commitment to delivering high-quality services is demonstrated through its appraised processes and ISO certifications for quality and IT management.

We are seeking a mid-level Jira Administrator to join our Procurement Integrated Enterprise Environment (PIEE) Team. This role will support our government client's Program Management Office (PMO) by assisting with the day-to-day administration and configuration of the Atlassian suite, including Jira Software, Jira Service Management, Jira Align, and Confluence. The ideal candidate will have hands-on experience with these platforms along with a solid understanding of Agile methodologies.

The successful candidate will work to maintain and optimize all Atlassian platforms, support project workflows, and assist teams with platform-related needs. This role focuses on implementing and maintaining configurations across all platforms, creating dashboards and reports, and providing technical support to end users.

Position Location: Remote/Telework Environment, with occasional travel to client sites as needed.

Clearance Required: Active SECRET Clearance

Required Skills and Experience:

2+ years’ experience administering Jira Software and Jira Service Management
2+ years’ experience with Jira Align configuration and administration
Strong background in Confluence space administration and template creation
Understanding of Jira configuration, including workflows, schemes, and customizations
Experience creating and maintaining dashboards and reports across all Atlassian platforms
Knowledge of Agile methodologies and DevOps practices
Ability to work effectively with technical and non-technical stakeholders

Key Responsibilities:

Configure and maintain Jira Software, Jira Service Management, Jira Align, and Confluence instances according to established standards
Create and maintain project workflows, custom fields, screens, and permission schemes across all platforms
Build and customize dashboards and reports in both Jira and Confluence to meet team requirements
Support the development and maintenance of Knowledge Base Articles (KBAs) in Confluence
Assist with user administration across all platforms, including managing permissions and access controls
Design and maintain Confluence spaces and templates to support documentation needs
Support portfolio and program-level tracking in Jira Align
Troubleshoot platform-related issues and provide technical support to users
Help implement and maintain project tracking solutions
Participate in the evaluation and implementation of Atlassian apps and integrations
Support Agile teams by configuring and maintaining their project spaces
Document processes and maintain configuration documentation

Education and Certifications:

Bachelor’s degree in computer science, IT, or related field
Professional certifications in Jira administration (e.g., Atlassian Certified) preferred

Minimum Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the minimum knowledge, skills, and/or abilities required. 

Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. 
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. 
Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. 
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention. 
Planning/Organizing - Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. 
Professionalism - Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions; follows through on commitments. 
Language Skills - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, proposals, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. 
Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 
Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data. 
Working Conditions/Physical Demands - While performing the duties of this Job, the employee is regularly required to sit, talk, type, or hear. The employee is frequently required to walk; use hands and fingers, handle, or feel; and reach with hands and arms.

If you need to request an accommodation, please email careers@arcsourcegroup.com and provide your name and contact information.

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Applicants selected will be subject to a government security investigation and must be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, and drug testing.

We are an equal opportunity employer and make employment decisions based on qualifications, merit, and business need. We participate in the E-Verify Employment Verification Program.

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