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Who We Are
Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We Do
Supervises the day-to-day operations of a segment of the organization’s title operations while complying with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures for the organization. Instills the notion within all employees that the business unit’s primary goal is to provide the highest quality service possible to all our customers.What You'll Do
- Supervise the day-to-day operational activities of employees who have responsibility for daily tasks in a customarily recognized department or functional area of the organization.
- Assist with all personnel management, ensure appropriate wage and work hour laws are followed.
- Prepare related reports and audit and monitor current procedures and processes and improve operational efficiency.
- Ensure proper training of staff and provide ongoing coaching, while adhering to the established department practices and drive efforts for organizational flexibility through cross-training objectives.
- Write and conduct employee performance reviews and provide ongoing performance feedback and goal setting. Advocate for employees and communicate compensation changes.
- Participate in the interviewing process and make hiring recommendations.
- Act as liaison with global teams through production monitoring and measuring performance against metrics. Ensure global production percentage is continuously increased and consistent with capabilities and training.
- Drive problem solving activities and implement processes and metrics to ensure the operations meet goals and expectations (e.g. customer service, quality, turnaround time, cost)
- Partner closely with stakeholders and customers to understand and support their needs and successfully implement solutions, ensuring a positive and efficient outcome.
- Provide regular status updates and reports to Manager.
What You'll Bring
- Bachelor's degree or equivalent combination of education and experience
- 3-5 years of directly related experience
- 2+ years demonstrated experience in a lead or supervisory role
- Successful track record of executing day-to-day operational responsibilities, along with participating in, developing and completing projects in area of expertise
- Able to implement and enforce processes to ensure compliance and quality
- Emerging leadership skills
- Provides others with reliable information and uses good listening and communication skills
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Pay Range: $64,300.00 - $85,700.00 AnnuallyÂ
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.Â
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Learn more about this Employer on their Career Site
