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Position Summary
The Manager of Environmental Services leads and manages the operations and activities of the Environmental Services Department within assigned hospital locations. The manager ensures a clean, safe, sanitary environment while maintaining compliance with all State, Local, Federal, and Joint Commission regulations, policies, procedures, and performance standards.
Reporting Structure
- Reports to: Hospitality Director, Environmental Services
- Matrix Reports to: Hospital Chief Operations Officer
- Direct Reports: Yes
Key Responsibilities
Quality & Compliance
- Evaluate existing systems and processes and recommend improvements.
- Ensure compliance with Joint Commission (TJC), OSHA, EEOC, and other regulatory standards.
- Maintain adherence to corporate integrity and compliance programs.
- Manage all Environmental Services functions to maintain a sanitary and aesthetically pleasing environment.
Operations
- Lead daily Environmental Services operations across patient and non-patient areas.
- Manage assigned square footage and cleaning responsibilities.
- Prepare departmental records, reports, and analyses, including bed turnaround metrics.
Patient Experience
- Promote positive patient interactions and service excellence.
- Support HCAHPS goals and patient satisfaction initiatives.
- Participate in service recovery efforts when needed.
- Act as a liaison between patients, physicians, staff, and Environmental Services.
Leadership & Staff Development
- Recruit, train, develop, and evaluate Environmental Services team members.
- Conduct competency assessments and performance reviews.
- Coach and mentor staff to improve performance and engagement.
- Drive employee engagement and accountability.
Financial Management
- Manage departmental budgets and productivity targets.
- Oversee purchasing of chemicals, equipment, linen, and supplies.
- Ensure accurate GL coding and financial reporting.
- Manage costs to achieve Net Spend per Adjusted Patient Day (APD) goals.
- Maximize use of HealthTrust contracted vendors.
Growth & Innovation
- Identify and implement innovative services, equipment, and processes.
- Stay informed about industry best practices and advancements.
Qualifications
Required
- High School Diploma
- Minimum 3 years of Environmental Services management experience
- Strong leadership and team management skills
Preferred
- College Degree
- Knowledge of hospital operations
- Knowledge of healthcare financial metrics
Core Competencies
- Honor Mission and Values
- Communicate with Impact
- Build Strategic Relationships
- Lead and Develop Others
- Effective Decision Making
- Manage Change Successfully
- Drive Execution and Financial Results
- Service and Quality Excellence
Physical Requirements
- Frequent standing, walking, and bending
- Occasional lifting and moving equipment
- Ability to work in hospital environments
- Exposure to cleaning chemicals and varying temperatures
Travel Requirements
- Occasional travel may be required
Patient Care
- No direct patient care responsibilities
Location: Horizon Medical Center (HCA Facility) – Chattanooga, TN
What We Offer
- Competitive salary
- Comprehensive benefits package
- Growth opportunities within a respected healthcare organization
- Opportunity to make a direct impact on patient experience and safety
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