Electrical Service Manager

Electrical Service Manager – Commercial Electrical Service

Lighting Maintenance, Inc. (LMI) | Harmans, Maryland

Lighting Maintenance, Inc. is seeking an experienced Electrical Service Manager to lead our Commercial Electrical Service Department in Harmans, Maryland.

This is a hands-on leadership role responsible for managing service work from the initial customer request through estimating, execution, project closeout, and final invoicing. The two primary focuses of this position are estimating/project management and customer service/communication.

The department is supported by a dedicated Service Coordinator who manages scheduling, dispatching, and work-order administration. The Service Manager provides technical leadership, establishes priorities, supports field technicians, manages customer relationships, and remains accountable for department performance and profitability.

Key Responsibilities

• Manage commercial electrical service work from initial request through completion and billing.
• Conduct site visits to evaluate electrical and lighting issues.
• Prepare accurate estimates, proposals, scopes of work, and project pricing.
• Manage multiple service calls and small electrical projects simultaneously.
• Establish priorities and provide direction to the Service Coordinator regarding scheduling and dispatch.
• Assign work based on technician qualifications, customer commitments, equipment needs, and urgency.
• Provide technical support and troubleshooting assistance to field technicians.
• Ensure technicians have the materials, equipment, information, and instructions needed to complete assigned work.
• Review field reports, labor hours, material usage, photographs, and job documentation.
• Prepare and manage change orders and ensure additional work is properly documented and approved.
• Monitor labor, material, equipment, and subcontractor costs.
• Maintain accountability for job profitability, productivity, and gross margin.
• Review completed work orders and move jobs through billing promptly.
• Address customer concerns, callbacks, warranty issues, and quality concerns.
• Maintain an active backlog and ensure work continues progressing.
• Recruit, train, coach, evaluate, and hold service technicians accountable.
• Enforce company safety, workmanship, documentation, and customer-service standards.
• Build relationships with existing customers and identify opportunities for additional service work.
• Work closely with Accounting, Fleet, Safety, Purchasing, Human Resources, and company leadership.

Type of Work

This position focuses on commercial electrical service and maintenance, including:

• Shopping centers and retail properties
• Office and commercial buildings
• Warehouses and industrial facilities
• Property-management portfolios
• Parking lots and exterior lighting
• Electrical troubleshooting and repair
• Preventive and corrective maintenance
• Lighting controls and LED upgrades
• Small commercial electrical projects
• Municipal and institutional facilities

This position is not primarily focused on residential work, large-scale new construction, traffic signals, roadway-lighting contracts, or sports-lighting projects.

Required Qualifications

• Minimum of five years of commercial electrical service experience.
• Strong knowledge of commercial electrical and lighting systems, troubleshooting, repair, and maintenance.
• Experience preparing estimates, proposals, scopes of work, or project budgets.
• Experience managing multiple service jobs or small projects simultaneously.
• Ability to read electrical drawings, specifications, and one-line diagrams.
• Strong customer communication, leadership, and problem-solving skills.
• Ability to supervise technicians and maintain clear performance expectations.
• Strong organizational, follow-up, and time-management skills.
• Ability to prioritize emergency service calls while maintaining scheduled work.
• Comfortable using computers, email, estimating software, field-service systems, and electronic documentation.
• Valid driver's license with an acceptable driving record.

Preferred Qualifications

• Previous experience as an Electrical Service Manager, Project Manager, Estimator, Service Supervisor, or Senior Commercial Service Electrician.
• Journeyman or Master Electrician license.
• Experience managing job profitability and developing commercial customer relationships.

Benefits

• Company vehicle
• Performance-based bonus
• 401(k) with company matching
• Health, dental, and vision insurance
• Paid time off
• Parental leave
• Retirement plan

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