Program Manager

The Opportunity

We are looking for a Program Manager to own the day-to-day management, growth, and launch of our training program for HVAC contractors. This role is focused on taking the program from pilot to full scale across Watsco's Business Unit network — ensuring every cohort launches successfully, every Business Unit is activated, and the program delivers measurable results for contractors and Watsco alike.

Key Responsibilities

Program Management

• Own the day-to-day operations of the program — keeping cohorts on schedule, activated, and the program running smoothly.
• Manage the full cohort launch process across all applicable Business Units.
• Track KPIs and program performance — maintaining dashboards, reporting on results, and flagging issues proactively to leadership.
• Act as the primary internal advocate — ensuring the program has the resources and support it needs to scale.

Business Unit & Provider Relationships

• Serve as the primary point of contact for Business Units participating in the program — keeping relationships healthy, informed, and engaged.
• Conduct regular business reviews to assess program performance and surface growth opportunities.

Growth Planning & Execution

• Own the growth plan — defining goals, adoption targets, and key milestones.
• Identify opportunities to expand the program.
• Support growth planning for other ecosystem solutions as directed by leadership.

Ecosystem Support

• Support the day-to-day activation and management of other Watsco Ventures solutions as needed.
• Identify gaps in the current ecosystem and bring opportunities to leadership's attention.
• Support the identification of new ecosystem opportunities as directed by leadership.

Who You Are

• 5+ years of experience in program management, account management, business development, or a related field.
• A strong operator — you know how to take a program from early stage to full scale and keep it running smoothly.
• Organized and detail-oriented — you can manage multiple cohorts, relationships, and growth plans without dropping the ball.
• A strong communicator — confident representing Watsco Ventures and the TradeStars program.
• Proactive — you surface opportunities and challenges before they become problems.
• Collaborative — you work well with marketing, operations, and leadership.
• Familiarity with HVAC, trades, SaaS, or fintech is a plus.