Retail Store Manager – Kitchen & Bath / Home Improvement

DAX International

Location: Miami, Florida

Who we are

At DAX International, we are a leading retailer in the kitchen, bath, and home remodeling industry. We specialize in design-driven showroom experiences, offering curated products and expert guidance that elevate the customer journey. Our mission is to transform spaces through functionality, style, and personalized service.

Your mission

Lead the overall retail operation of the store, drive sales performance, manage and develop the sales team, and ensure operational excellence while delivering a high-level customer experience aligned with DAX’s brand and commercial objectives.

Key responsibilities

Store and sales operations

Oversee daily retail operations, including sales performance, inventory control, visual standards, and compliance with company policies.
Monitor retail KPIs such as sales, margins, expenses, and productivity, executing action plans to meet and exceed targets.
Implement commercial and sales strategies aligned with market trends and company goals.
Ensure operational efficiency and collaboration with logistics and administrative teams.

Team leadership

Lead, coach, and develop a high-performing sales team through continuous support, training, and motivation.
Recruit, onboard, and retain sales professionals aligned with DAX’s service and performance standards.
Promote a collaborative, results-driven work environment focused on customer satisfaction.

Customer experience

Ensure a consistent, personalized, and professional customer experience throughout the entire sales process.
Position the store team as trusted advisors, guiding customers through kitchen, bath, and home improvement projects.
Handle escalated customer situations with professionalism and solution-oriented leadership.

Visual merchandising

Maintain a high-standard store presentation aligned with current retail and design trends.
Ensure the showroom reflects DAX’s brand identity, quality, and attention to detail.

Cross-functional collaboration

Work closely with logistics, operations, and administrative teams to ensure smooth, customer-focused processes.
Participate in corporate meetings and contribute to operational and strategic improvements.

What we’re looking for

Proven experience as a Retail Store Manager, Sales Manager, or similar role (minimum 2 years).
Background in home improvement, kitchen & bath, remodeling, interior finishes, or design-related retail.
Strong leadership, goal-oriented mindset, and data-driven decision-making skills.
Proficiency in SAP Business One (SAP B1) – required.
Experience managing retail KPIs and operational performance.
Bilingual: Spanish and English.
Proactive, organized, and professional communication skills.

What we offer

Competitive base salary starting at $42,000 to $44,000 +Commissions
Opportunities for professional growth within a multi-location retail organization.
A stable, design-focused work environment where leadership and performance are valued.
A culture centered on expertise, collaboration, and high service standards.

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