Network Support Technician

About Cal-Ore Telecommunications

Cal-Ore Telecommunications is a locally owned and operated telecommunications provider serving rural communities in Northern California and Southern Oregon. We deliver reliable voice, broadband, transport, and wireless services with a strong focus on customer service, network reliability, and community commitment. Our team works hands-on with modern telecom and network infrastructure to keep our customers connected.

Position Summary

Cal-Ore Telecommunications is seeking an experienced, network-focused Network Support Technician to support customer-facing network services. This role is responsible for provisioning, troubleshooting, and supporting customer-facing equipment including routers, ONTs, and fixed wireless devices, while providing clear, professional communication to customers and internal teams.

Key Responsibilities

• Provide customer-facing technical support for internet, transport, and fixed wireless services
• Provision, configure, and troubleshoot customer equipment including routers, ONTs, and wireless radios
• Diagnose and resolve network connectivity, performance, and service issues
• Work directly with customers to gather information and communicate solutions clearly
• Support service turn-ups, changes, and migrations
• Participate in outage response and service restoration efforts
• Maintain accurate documentation of customer services and troubleshooting actions
• Participate in on-call rotation and work overtime as required

Qualifications

• 5+ years of experience in network support, ISP, or telecommunications environments
• Strong understanding of IP networking fundamentals (TCP/IP, routing, switching, DHCP, DNS)
• Hands-on experience with customer network equipment (routers, ONTs, fixed wireless)
• Strong communication skills with the ability to explain technical concepts clearly
• Ability to work primarily on-site in Dorris, CA
• Valid driver's license

Preferred Qualifications

• Experience working for an ISP or telecommunications provider
• Familiarity with fixed wireless access technologies
• Hand-on experience with network troubleshooting tools (e.g. Wireshark)
• Experience with network monitoring and ticketing systems
• Relevant certifications (Network+, CCNA, or similar)
• Experience administering Linux and Windows systems
• Experience with various programming/scripting languages (e.g. Perl, Python, PHP, etc.)

Working Conditions

This position is primarily on-site at the Dorris, CA office. Hybrid or remote work may be used as necessary but is not the primary work arrangement. Participation in on-call rotation and overtime as required.