Collection Manager

The Collection Manager is responsible for organizing, planning, directing, and controlling all operations of the Loan Collection Department. Oversees all collections functions including the control of credit accounts that are late, potentially delinquent, delinquent, or charged off. Assists in the resolution of difficult and complex account situations. Performs periodic evaluation of collections policies and procedures and modifies as needed. Ensures established policies, procedures, and legal requirements are followed. Coordinates activities, ensuring all subordinate areas of responsibility support Company objectives. Trains, directs, and appraises personnel. Ensures services are delivered professionally and efficiently.

The successful candidate will have a thorough knowledge of collections, servicing, bankruptcy procedures, and legal requirements, and an understanding of Credit Union default enforcement clauses. We are looking for someone with 5-7 years of progressive collections experience and supervisory experience is preferred. Salary starts at $75,472-$94,340 and may increase with qualified experience. 

All team members work toward a common purpose to Brighten the Financial Future of the Communities We Serve. Each employee supports our members by promoting and offering relevant services and products to meet their diverse needs. We deliver outstanding service by embracing our core values of Integrity, Collaboration, Accountability, Passion, and Self-Improvement.