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The Registrar Lead is responsible for overseeing and supporting the patient registration process, ensuring accurate capture of demographic and insurance information while maintaining efficiency and compliance with hospital policies. This role serves as a lead resource for registration staff, providing guidance, training, and support while also assisting management in daily departmental operations. The Registrar Lead is expected to ensure a high level of customer service, mentor team members, and assist with quality assurance initiatives to improve patient access functions.
Essential Functions
- Leads, mentors, and supports the registration team, ensuring proper training, efficient workflow, and adherence to department policies.
- Demonstrates a courteous, professional manner while obtaining and verifying patient demographic and insurance information.
- Ensures accuracy when entering patient data into the registration system and obtaining necessary consent and authorization forms.
- Reviews insurance eligibility responses, interprets coverage details, and captures accurate insurance information based on the service being rendered.
- Audits patient registration and admission records for accuracy and assists in correcting errors as needed.
- Assists supervisors and management with quality assurance efforts, identifying training opportunities and areas for process improvement.
- Provides on-the-job training and coaching to registrars, ensuring they understand hospital policies, system processes, and insurance requirements.
- Requests and collects patient payments, counseling self-pay patients on financial obligations and payment options.
- Notifies ancillary departments and providers of patient arrivals and registration status, following up on any delays.
- Assists in resolving registration and insurance-related issues, escalating complex concerns to management or corporate teams as needed.
- Supports hospital leadership with registration-related reporting and special projects as assigned.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- Post secondary education in training in medical office administration or healthcare administration preferred
- 2-4 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required and
- 2-4 years of experience in customer service required
- Previous team lead or supervisory experience, or demonstrated leadership skills preferred
- Strong understanding of healthcare registration, insurance verification, and patient financial counseling.
- Ability to interpret and apply insurance eligibility responses to ensure proper patient registration.
- Proficiency in hospital registration systems, insurance portals, and electronic health records (EHRs).
- Strong leadership and mentoring skills, with the ability to support and guide team members.
- Excellent customer service and communication skills, ensuring a positive patient experience.
- Ability to multitask, problem-solve, and work in a fast-paced environment.
- Strong attention to detail and ability to audit and correct registration errors.
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