Description

Overview:

Listerhill Credit Union is a financial cooperative whose primary purpose is to help our members live financially healthy lives. In 1952, seven Reynolds Metals employees deposited $5 each with the idea of starting a credit union that was member owned and member-focused. Helping co-workers break from predatory lenders to borrow affordably and save for their financial futures, was their motivation. We have grown from a single office at Reynolds Metals to 18 branches throughout northwest Alabama and south-central Tennessee. Today, we serve 13 counties with a full line of financial solutions. Our purpose and commitment to financial health has never changed. We recognize what is good for our members is good for us. We aspire to high standards of integrity, excellence, and passion. Furthermore, we strive to be innovative for the members’ benefit and engaged in the betterment of their communities.

The Role:

Your efforts and ultimate successes should be measurable and recognizable as you strive daily within LCU’s vision: “to value people over profit, proactively seek improvement, work passionately, exceed expectations, and make our community a better place”. As an Assistant Branch Manager at Listerhill, you will maintain a positive branch environment. You will also assist members with their consumer loan needs and work to open accounts and do basic transactions as needed. You should have a personality and attitude that is geared towards owning needs and solving problems for members as well as employees.

What you will do:

Work daily to increase automation through the Smart ATMs, mobile app, and online banking solutions • Assist in the management of daily operations in a retail location
Assist in managing staff schedules
Motivate and engage team with high energy
Assist members with their consumer lending needs
Explain loan programs to members, evaluate their needs, and recommend loan options
Prepare and/or review all loan documents for completeness and accuracy
Open accounts and preform basic transactions as needed
Increase brand awareness for LCU within the community
Interact with customers on a regular basis to ensure satisfaction and gain useful feedback
Work daily to identify growth opportunities with current and potential membership
Promote a “Sell to Serve” mentality by modeling the “Listerhill Way”
Work closely with Branch Manager to ensure consistent, high-quality member service
Direct, develop, and motivate staff
Meet and exceed branch goals while maintaining operational excellence
Foster an environment for employee growth and development
Perform other duties as assigned

Requirements

Qualifications:

A minimum of one to three years of related experience
Bachelor’s degree in Business Management or related field preferred
Ability to be a creative problem solver who thrives when presented with a challenge
Ability to manage and work with different personality types
Willing to assist in the implementation of strategic initiatives directed by senior management
A drive to promote digital solutions
Excellent verbal and written communication skills
Strong member service and problem-solving skills
Ability to lead, guide, and motivate a team
Must successfully complete appropriate LCU assessments
Commitment to LCU’s Mission Statement and Core Values This Job Description is not a complete statement of all duties and responsibilities comprising this position. Listerhill Credit Union is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.

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