Application Engineer

Job DetailsLevel: EntryJob Location: Dover, OH 44622Position Type: Full TimeJob Shift: SalaryAllied Machine & Engineering, headquartered in Dover, Ohio, is a leading global manufacturer of hole making and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications. LOCATION: 485 W. 3rd St. Dover, OH THIS POSITION REPORTS TO:  Lead Application Engineer ROLE Provide our customers with practical dependable solutions, meeting or exceeding the customers’ expectations with their buying experience.  Responsible for basic technical assistance with product recommendations and running parameters, specials quotations, product failure analysis, and complete ownership of any special product quoted throughout its life cycle. Key Accountabilities Safety/Operations:  Work closely with all groups required in operations to effectively design and produce special product designs.  The application engineer is responsible for tracking ordered specials and communicating with the customer and territory manager if there are any issues with delivering the tools on the promised date.  Cost Reduction:  Control costs by recommending standard product or standardized specials whenever possible and ensure processes are in place to produce the tools.  Build upon success with consistent recommendations. If successful trends are found with geometries or markets then work with the lead application engineer, as well as the other members of the department to inform product management of a potential product portfolio addition. Quality:  Identify root cause of any valid customer complaint.   Work with manufacturing engineers to mitigate the issue Work with Quality Assurance to proactively identify other products that could be affected by the same issue.  Work with product management to determine the necessary steps to mitigate any risk in the marketplace. Personnel:  Work closely with the Lead Application Engineer to identify areas for improved quality and consistency within the department.  The Application Engineer is a customer facing representative and is the voice to the customer and sales force.  They are responsible for keeping in continual contact to ensure transparency.     Key Challenges Maintain a positive relationship with internal and external associates. Continue to grow application knowledge through personal and shared information from the department and the market. Proactively engage with operations to track special products and find solutions to resolve any issues encountered.   Managerial/Leadership Competencies Results driven Timely decision making Ability to work well in team environment to solve problems Composure and ability to manage conflicts Technical Competencies Chip formation and general material machinability knowledge Understand and employ structured problem solving skills and techniques Knowledge of different machine tool platforms in the industry Expected Hours of Work and Travel This is a full-time position that supports 24/7 operations.  A flexible schedule is required with off hours accessibility from time to time on an as needed basis. Some travel is required.   Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   Benefits Competitive wages and increases Paid time off that begins to accrue immediately Paid holidays Healthcare, dental, and vision insurance Clean, safe working conditions Climate controlled (72° year-round) Bonus incentive program 401k Plan with a generous company match Apprenticeship program Tuition assistance program   Additional Perks:  Along with engaging work, we offer a variety of benefits to ensure your experience is both rewarding and memorable. These include:  Opportunities to interact with company leadership  Local discounts at Pulp and other area businesses Learn more about working at Allied: Allied - Allied Machine and Engineering - Industrial Holemaking Cutting Tools   Follow us on X | facebook | Instagram| Linkedin | YouTube QualificationsRequired Knowledge and Experience Associate’s degree in Mechanical Engineering, or significant related work experience. Experience in structured problem solving/analysis. Able to communicate effectively in both written and verbal form to all levels of the organization as well as with end users, distributors, and vendors. Preferred Knowledge and Experience Bachelor’s degree in Mechanical Engineering or related engineering field 2D/3D ProE experience Strong Mechanical Aptitude Knowledge of manufacturing and measurement processes Experience and understanding of different machine tool platforms Understanding of print reading Strong organizational and time management skills