How would you like a role where you can stay engaged throughout the workday, learn new things, and develop your professional skills? That's exactly what you can expect as a full-time Membership Coordinator with White Birch Armory! If you thrive in dynamic environments where you're doing different things and engaging with all kinds of people, then you could love it here with our Dover, NH team.

With hands-on training and ongoing support, we'll set you up for success! Not only will you make $18.00/hour, receive a membership bonus, and participate in company-wide sales bonus opportunities, but you'll also receive this robust benefits package:

Bonus structure
100% employer-paid health and dental coverage
Vision
PTO
Professional development and growth opportunities
Flexible schedules
Mentor/apprentice program
401(k) with match
Generous employee discount
Free classes
Company parties
Employee use of company recreational items

No firearms experience required! Come be part of a team that values accountability, collaboration, and fun!

WHAT DRIVES US

At White Birch Armory, a Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Dover, New Hampshire, we are committed to delivering a high standard of safety, education, and customer experience in the firearms industry. Our team supports a range of services, including firearms training, retail sales, and range operations. This role offers the opportunity to build practical skills, contribute to a professional team environment, and work in a setting that values accountability, knowledge, and consistent execution. If you are looking for a structured, hands-on role with clear expectations and growth potential, White Birch Armory offers a strong foundation to develop your career.

QUALIFICATIONS

Ideally, we'd prefer that our Membership Coordinator works a Tuesday through Sunday, 10:00 am to 7:00 pm schedule, but there is some flexibility. You'll need:

High school degree or equivalent
Ability to balance service, sales, and operational responsibilities
Professional and polished communication and rapport-building skills
Strong attention to detail and organizational skills
Comfort using technology and CRM (customer relationship management) systems
Heart for hospitality and customer service
Proactive, reliable, and solution-oriented mentality

Experience in hospitality, customer service, or a related client-facing position would be a bonus!

DAY-TO-DAY AS OUR MEMBERSHIP COORDINATOR

You're at the heart of the member experience, delivering concierge-level support and service to new and current members alike! We're looking for a professional, communicative person who is comfortable helping others out with whatever they need. Your goal is to deliver exceptional customer service and ensure member satisfaction from day one.

You'll seamlessly onboard new members and guide them through our various plans, upgrades, and services, demonstrating the value of a membership with us. You'll answer members' questions, resolve any concerns, and take care of any issues impacting their experience. We want our members to stay with us for a long time, so you'll also create opportunities to get them more involved with the business and find new ways to increase retention. By keeping customer service and the members' well-being at the forefront, you'll make a positive difference every day!

While we'd prefer experience, we're open to entry-level candidates who know what it takes to keep people happy and make them stick around. If that sounds like you, apply to become our Membership Coordinator using our initial application!

Must have the ability to pass a background check.

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